Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Jordyn Fournier

Johnston,RI

Summary

Enthusiastic, hard-working, and motivated healthcare administration professional with 2 years of experience providing patient satisfaction. Effective in communication, patient care and collaboration with other health care professionals. Looking for an opportunity to utilize my qualities and contribute to an organization's success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

South County Psychiatry
01.2023 - Current
  • Guided communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Delivered exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Server

Coffee and Cream
01.2020 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Patient Coordinator Internship

Weight and Wellness Institute/South County Psychiatry
05.2022 - 01.2023
  • Worked alongside healthcare professionals to schedule new behavioral health/weight management intake patients.
  • Aide in the development of patient management and workflow processes.
  • Scheduled multiple appointments a day and confirmed all appointments and meetings for the doctor.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.

Education

Bachelor's degree - Healthcare Administration

Rhode Island College
Providence, RI
05.2023

Three Rivers Community College
Norwich, CT
05.2018

Griswold High School
Griswold, CT
01.2017

Skills

  • Face-paced Environment Adaptability
  • Time management
  • Teamwork
  • Computer skills
  • Medical scheduling
  • Management
  • Patient care
  • Customer service
  • Multi tasking
  • Patient Care Coordination

Certification

CNA, 01/01/21, 01/01/23

Personal Information

Willing To Relocate: Anywhere

References

  • Heather Branchaud, 401-354-9811, Heatherbranchaud@gmail.com
  • Maimouna Fall, 401-999-1096, maimounabouda@gmail.com
  • Sandy Fraser, 401-479-1427, sfraser@scp-ri.com

Timeline

Patient Care Coordinator

South County Psychiatry
01.2023 - Current

Patient Coordinator Internship

Weight and Wellness Institute/South County Psychiatry
05.2022 - 01.2023

Server

Coffee and Cream
01.2020 - Current

Bachelor's degree - Healthcare Administration

Rhode Island College

Three Rivers Community College

Griswold High School

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Jordyn Fournier