Jordyn Hood
Waffle House
Plant City,FL
9
years of professional experience
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Work History
Server
5 Months- Provided exceptional customer service in high-volume dining environment.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure efficient meal preparation.
- Maintained cleanliness and organization of dining area throughout shifts.
Finance Advisor
2 Years- Developed personalized financial plans aligning with educational goals and individual circumstances.
- Advised clients on financial planning strategies to enhance their educational investment decisions.
- Conducted thorough assessments of client financial situations to identify potential funding opportunities.
- Collaborated with academic advisors to integrate financial insights into student success initiatives.
Server
4 Months- Adapted to changing priorities during peak hours to enhance overall guest experience.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Assisted in training new team members on service protocols and menu offerings.
- Processed cash and credit transactions accurately at point-of-sale system.
Team Member
1 Year- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Executed efficient food preparation methods, adhering to safety and quality standards.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen facilities.
- Assisted in training new team members on operational procedures and company standards.
Receptionist
2 Months- Greeted and assisted clients, ensuring a welcoming atmosphere for pet owners.
- Managed appointment scheduling using veterinary software to optimize service efficiency.
- Handled customer inquiries, providing accurate information about services and products offered.
- Processed payments and maintained accurate financial records for daily transactions.
Bartender Shift Manager
8 Months- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Managed inventory levels, conducted orders, and minimized waste through efficient stock control practices.
- Developed drink specials based on seasonal ingredients to enhance customer experience and sales.
- Supervised bar operations and ensured compliance with health and safety regulations.
Customer Service Representative
5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account adjustments and billing inquiries, ensuring accuracy in financial transactions.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery processes.
Server
8 Months- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
7 Months- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Receptionist
7 Months- Trained new reception staff on procedures, enhancing team performance and service delivery.
- Conducted follow-up calls to ensure customer satisfaction and foster strong client relationships.
- Implemented new filing system for client records, improving accessibility and retrieval times.
- Collaborated with staff to maintain cleanliness and organization of reception area and waiting room.
Education
Associate of Arts - Veterinary Science
Skills
Exceptional customer service
Customer service
Guest engagement
Order management
Guest relations
Client relations
Memory retention
Timeline
Server
Waffle House
05.2026 - CurrentRead More
Finance Advisor
Ultimate Medical Academy Online
05.2024 - 05.2026Read More
Server
Duke's Brewhouse
01.2024 - 05.2024Read More
Team Member
Chick-fil-A
01.2023 - 01.2024Read More
Receptionist
Bayside Pet Resort And Spa
11.2022 - 01.2023Read More
Bartender Shift Manager
Pizza N' Brew
03.2022 - 11.2022Read More
Customer Service Representative
Spectrum
09.2021 - 02.2022Read More
Server
Floridays
11.2020 - 07.2021Read More
Server
Bowlero Lanes
03.2020 - 10.2020Read More
Receptionist
Terrace Health & Rehabilitation Center
08.2017 - 03.2018Read More
Keiser University
Associate of Arts from Veterinary Science
Read More