Jordyn Jerome

• Facilitates the schedules of grooming staff and the booking of all new and returning clientele.
• Increases client retention through personalized interactions with pet owners during the booking process, drop-off, and pick-up.
• Works closely with the dog grooming staff to ensure efficient scheduling and smooth daily operations within the salon.
• Manages the salon's various social medias: Instagram, Facebook and TikTok. Creates specialized graphics and reels for promotions.
• Demonstrates excellent communication skills when discussing specific grooming needs with pet owners before each appointment, following up throughout & after services.
• Creates a clean & calming salon-environment for both pets and their owners. Provides comfort, encouragement, and gentle handling to help soothe anxious pups so they can look & feel their best.

• Frequent lifting and handling of dogs up to 120lbs.

• Championed shifts by delegating tasks to my team members that lead to organized shifts & smooth operations within the cafe.
• Ensured all team members worked to champion metrics such as speed of service, customer warmth, order accuracy, cleanliness of cafe, and excellent food quality.
• Counted & reported inventory on a weekly basis in order to manage food costs and ensure the
proper portioning and preparation of customers' food.
• Trained and supervised new staff members in various positions such as: Cashier, Dining Room, Line Cook, Dishwasher, Prep, Catering, & Baking.
• Maximized quality assurance by completing frequent food-safety audits and cleanliness checks.
• Oversaw the training of over 60 team members.
• Oversaw the balancing of cash registers, reconciled transactions, the distribution of tips, and
deposited establishment's earnings

Rewarded "Employee of the Month" December 2021
Rewarded "Employee of the Year" 2022-2023

• Facilitates the baking and preparation of Panera's various goods, such as: bagels, breads, souffles, cookies and pastries.
• Works closely with management to overview sales forecasts and ensure that enough product is prepared to keep the bakery looking full & appetizing, so that guests can enjoy a warm meal as early as 6AM when we open.
• Frequent lifting/carrying of objects up to 70lbs.
• Follows ServSafe standards to facilitate the preparation and portioning of various produce & meats used by line cooks.
• Works closely with inventory-management in regards to produce ordering, pan-ups, and prep-sheets to ensure we are prepping produce at it's peak quality, rotating product accordingly, and minimizing food waste.