JorDyn Johnson
Carol Stream,USA
Summary
Detail-oriented professional with over 6 years in quality assurance and team leadership. Proven success in enhancing operational efficiency and maintaining safety standards, ensuring accurate package processing, and resolving discrepancies. Collaborates effectively with teams to support customer satisfaction and streamline operations.
Overview
8
8
years of professional experience
Work History
Operations Admin II
FedEx
Carol Stream, USA
04.2026 - Current
- Conducted quality checks with attention to detail, supporting accurate processing and safe handling of shipments.
- Repacked damaged packages and verified contents, ensuring quality standards for customer deliveries.
- Inspected packages and investigated shipment exceptions, identifying and resolving routing service or packing issues.
- Exercised judgment within defined guidelines to address damaged, mislabeled, or nonconforming packages.
- Processed damaged hazardous materials according to established procedures while prioritizing safety and detail orientation.
- Coordinated with drivers and office staff, facilitating timely and organized customer appointments.
- Maintained organized work areas, adhering to safety, security, and compliance requirements while managing multiple package exceptions.
Package Handler
FedEx
Carol Stream, USA
08.2025 - 04.2026
- Loaded, unloaded, scanned, and sorted packages to ensure timely processing in fast-paced warehouse environment.
- Scanned and sorted packages by destination and service type using handheld scanner to facilitate accurate deliveries.
- Followed safety protocols to ensure a secure working environment.
- Maintained cleanliness and organization in work area to support safe and efficient operations.
Digital Shopper
Walmart
Bloomingdale & Glen Ellyn, USA
08.2024 - 08.2025
- Leveraged Walmart's digital platforms for efficient order processing and fulfillment, ensuring timely deliveries.
- Processed online orders with high accuracy and timeliness.
- Managed staging areas to ensure efficient service for pick-up and delivery orders.
- Assisted customers with product selections and online order inquiries.
- Stored items securely until customer pickup to ensure product integrity.
- Collaborated with teammates during peak periods to enhance overall efficiency.
- Bagged groceries with attention to detail, separating fragile items and maintaining freshness of perishables.
Asset Protection Team Lead
Walmart
Bloomingdale & Glen Ellyn, USA
04.2023 - 08.2024
- Led daily asset protection initiatives focused on safety, inventory integrity, and policy compliance.
- Investigated safety and compliance issues, implementing measures to reduce shrink proactively.
- Reviewed work areas for hazards and collaborated with leadership to improve safety standards, enhancing overall workplace safety.
- Monitored operational concerns and documented findings to facilitate informed decision-making and address compliance issues.
- Facilitated vendor deliveries to maintain uninterrupted supply chain operations. and prepared associates for operational changes, ensuring smooth transitions during incoming shipments.
- Conducted routine inspections of industrial equipment to maintain operational efficiency.
- Ensured safe operation of powered industrial equipment such as forklifts and pallet jacks.
- Managed competing priorities while maintaining professional communication in high-pressure situations.
Hardlines Team Lead
Walmart
Bloomingdale & Glen Ellyn, USA
09.2022 - 04.2023
- Led hardlines department to ensure product availability and organization.
- Directed sales floor associates, prioritized daily tasks, and upheld merchandising standards.
- Managed inventory processes to maintain optimal stock levels and minimize shrinkage.
- Oversaw daily operations and scheduled shifts to enhance team efficiency.
- Trained team members on customer service and sales techniques.
- Collaborated with management to address operational challenges and improve workflows.
- Provided guidance, coaching, and development opportunities for team members.
Seasonal Sales Associate
Walmart
Bloomingdale & Glen Ellyn, USA
11.2021 - 09.2022
- Facilitated efficient operations during high-demand seasons to enhance customer experience.
- Collaborated in stocking, merchandising, and providing checkout support to optimize sales flow.
- Assisted customers with product selection and inquiries.
- Ensured cleanliness and organization of sales floor displays to promote an inviting shopping environment.
- Stocked shelves with merchandise to maintain inventory levels. and ensured proper product placement.
Retail Sales Associate
Goodwill Industries
Carol Stream, USA
01.2019 - 11.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions efficiently, ensuring a positive and satisfying customer experience.
- Processed customer payments and donations while organizing store layout to enhance shopping experience.
- Maintained cleanliness and organized merchandise displays to create a welcoming environment for customers.
- Generated price tags for merchandise and merchandise signs for new items.
Education
Associate of Arts - Business
College of DuPage
Glen Ellyn, IL12-2027
High School Diploma -
Wheaton North
Wheaton, IL05-2022
Skills
- Quality assurance
- Quality control
- Package exception resolution
- Reporting procedures
- Shrink reduction
- Inventory management
- Heavy industrial equipment training
- Microsoft 365 proficiency
- Time management
- Team leadership and training
- Conflict resolution
- Effective communication
Accomplishments
- Bravo Zulu Award — FedEx | July 2026 | Outstanding performance and effort
- Market Leader Recognition — Walmart Asset Protection | Q2 FY2024
Timeline
Operations Admin II
FedEx
04.2026 - Current
Package Handler
FedEx
08.2025 - 04.2026
Digital Shopper
Walmart
08.2024 - 08.2025
Asset Protection Team Lead
Walmart
04.2023 - 08.2024
Hardlines Team Lead
Walmart
09.2022 - 04.2023
Seasonal Sales Associate
Walmart
11.2021 - 09.2022
Retail Sales Associate
Goodwill Industries
01.2019 - 11.2021
Associate of Arts - Business
College of DuPage
High School Diploma -
Wheaton North