Jordyn Schnieders
JEFFERSON CITY
Summary
Dynamic Dental Office Administrator with a proven track record at Magical Smiles Family Dentistry, enhancing patient scheduling efficiency and ensuring seamless treatment coordination. Skilled in HIPAA compliance and relationship building, I consistently improved patient satisfaction and streamlined office workflows, fostering a welcoming environment and optimizing administrative processes. Since I left Magical Smiles, I have been a stay at home mom to my three children, while running my two side businesses. Freelance makeup artist for weddings, and vocal and acting coaching.
Overview
6
6
years of professional experience
Work History
Dental Office Administrator
Magical Smiles Family Dentistry
11.2019 - 10.2020
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Worked with patients insurance companies to make sure they were covered prior to there appointment.
Account Executive
The Networks of Mid Missouri
04.2018 - 04.2019
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Dental Administrative Assistant
Magical Smiles Family Dentistry
11.2015 - 04.2018
- Provided exceptional customer service by addressing patient concerns, inquiries, or complaints promptly while maintaining composure under difficult circumstances.
- Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
- Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
- Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
Call Center Representative
Wipro
11.2014 - 11.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Lafayette High School
Saint Joseph, MO08-2011
Skills
- HIPAA compliance
- Dental software proficiency
- Claims processing
- Reception duties
- Problem resolution
- Relationship building
- Follow-up skills
- Administrative support
Timeline
Dental Office Administrator
Magical Smiles Family Dentistry
11.2019 - 10.2020
Account Executive
The Networks of Mid Missouri
04.2018 - 04.2019
Dental Administrative Assistant
Magical Smiles Family Dentistry
11.2015 - 04.2018
Call Center Representative
Wipro
11.2014 - 11.2015
High School Diploma -
Lafayette High School
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