Jordyn Willard
Murfreesboro ,TN
Summary
Results-driven and highly adaptable professional with strong organizational, communication, and problem-solving skills. Known for quickly learning new systems, improving processes, and contributing positively to team environments. Proactively enhancing technical and computer skills through ongoing professional development, with a commitment to delivering long-term value and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contract Compliance Analyst
Superior Traffic Control
Christiana, TN
09.2024 - Current
- Conducted internal audits to ensure adherence to regulatory standards.
- Collaborated with cross-functional teams on compliance initiatives and policies.
- Monitored changes in regulations and assessed impact on organizational practices.
- Prepared documentation and records for upcoming audits and inspections.
Billing Specialist
Superior Traffic Control
Christiana, TN
09.2024 - 09.2025
- Processed and verified billing statements for accuracy and compliance with company policies.
- Managed electronic invoicing systems to ensure timely payment processing and record maintenance.
- Developed streamlined billing procedures to enhance efficiency and reduce errors in invoicing.
- Trained junior staff on billing software tools, fostering a knowledgeable team environment.
P&D Supervisor
Estes Express Lines
Smyrna, TN
06.2023 - 09.2024
- Streamlined P&D operations by implementing efficient scheduling and project management techniques.
- Developed strong professional relationships with suppliers and vendors to secure timely deliveries.
- Improved team productivity with regular performance evaluations, feedback sessions, and targeted training initiatives.
- Identified areas for improvement within the P&D process through data analysis, leading to targeted action plans addressing identified weaknesses efficiently.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced delivery times for clients by optimizing logistics processes and route planning.
- Streamlined P&D operations by implementing efficient scheduling and project management techniques.
Terminal Clerk III
Estes Express Lines
Smyrna, TN
04.2019 - 06.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to safety compliance by adhering to regulations and reporting any discrepancies observed.
- Facilitated communication between various departments, ensuring seamless coordination of shipments.
- Enhanced customer satisfaction through timely and accurate processing of shipment documents.
- Maintained updated knowledge of operational procedures, staying informed on industry changes or regulatory updates.
- Managed time-sensitive deadlines efficiently, prioritizing tasks for optimal results.
E-Commerce Lead
Kroger
Murfreesboro, TN
10.2013 - 04.2019
- Researched and resolved billing discrepancies to ensure accurate invoicing.
- Identified and addressed billing variances, enhancing system accuracy and currency.
- Collaborated with various departments to verify correct billing information.
- Facilitated resolution of complex billing issues, fostering teamwork b and knowledge sharing.
- Graduate of Helix University: Active Leaders Course
Education
Associate of Science - Science
Motlow Community College
Smyrna01-2017
High School Diploma -
Oakland High School
Murfreesboro05-2015
Skills
- Route planning and delivery management
- Project scheduling and coordination
- Organizational development and skills
- Driver monitoring and truck dispatching
- Customer service and support
- Time management and decision-making
Accomplishments
- Identified and corrected reporting discrepancies, improving data accuracy.
- Trained new employees on company systems and procedures.
Certification
- Public Notary
- Helix University - Active Leadership Course
- Helix Safety Dept Driving Courses
- Supervising Training - Estes Express Lines
- Coursera Microsoft Excel Certificate
- Coursera Introduction to Data Analysis using Microsoft Excel
Timeline
Billing Specialist
Superior Traffic Control
09.2024 - 09.2025
Contract Compliance Analyst
Superior Traffic Control
09.2024 - Current
P&D Supervisor
Estes Express Lines
06.2023 - 09.2024
Terminal Clerk III
Estes Express Lines
04.2019 - 06.2023
E-Commerce Lead
Kroger
10.2013 - 04.2019
High School Diploma -
Oakland High School
Associate of Science - Science
Motlow Community College