Jordyn Williams
Coconut Creek,Florida
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Lead Hostess
Beach House Pompano
06.2021 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Busser
Outback Steakhouse
04.2021 - 06.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
No Degree - Business Management
Florida Atlantic University
Boca Raton, FL06.2027
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2023
Skills
- Guest Inquiries
- Price Memorization
- Menu Memorization
- Guest Accommodations
- Staff Training
- Shift Management
- Interactive Communication Skills
- Organization and Time Management
Timeline
Lead Hostess
Beach House Pompano
06.2021 - Current
Busser
Outback Steakhouse
04.2021 - 06.2021
No Degree - Business Management
Florida Atlantic University
High School Diploma -
Coral Glades High School
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