Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

Jordyn Youngblood

Stockbridge,GA

Summary

Proven leader in hospitality, adept at enhancing customer experiences and boosting satisfaction. At Toys "R" Us & Babies "R" Us, I spearheaded initiatives that significantly reduced discrepancies and fostered a positive work environment. My blend of exceptional customer service and cash handling skills, coupled with a strong work ethic and high energy, consistently drives superior service and operational efficiency. I furthered those skills as my jobs progressed, ensuring customer satisfaction in every field of work in which I was placed.

Overview

14
14
years of professional experience

Work History

Server

Gritz Family Restaurant
09.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.

Waitress Supervisor

Country Cooking Depot
01.2020 - 07.2022
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
  • Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Collaborated with management team to plan and execute special events.
  • Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
  • Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
  • Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.
  • Served consistent portions following recipes and control standards.

Waitress Supervisor

Bridgeview Country Cooking
01.2019 - 01.2020
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
  • Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
  • Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.

Assistant Manager

Toys "R" Us & Babies "R" Us
11.2013 - 07.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Restaurant Team Member

Five Guys
01.2018 - 01.2019
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Hair Salon Assistant

Shear Attitude Salon
07.2011 - 02.2014
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
  • Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
  • Offered exceptional service and support to walk-in and scheduled customers.

Education

High School Diploma -

Woodland High School
Stockbridge, GA
05.2011

Skills

  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Positive and professional
  • High energy and stamina
  • Strong work ethic

Accomplishments

    Previously, I received an award from the Henry County Tourism Association for 'Outstanding Customer Service'

Timeline

Server

Gritz Family Restaurant
09.2021 - Current

Waitress Supervisor

Country Cooking Depot
01.2020 - 07.2022

Waitress Supervisor

Bridgeview Country Cooking
01.2019 - 01.2020

Restaurant Team Member

Five Guys
01.2018 - 01.2019

Assistant Manager

Toys "R" Us & Babies "R" Us
11.2013 - 07.2019

Hair Salon Assistant

Shear Attitude Salon
07.2011 - 02.2014

High School Diploma -

Woodland High School

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Jordyn Youngblood