Jorey Hill
West Chester,PA
Summary
Dedicated professional with guest relations experience, seeking to transition into client support or customer care. Proven ability to build relationships, manage operations, and deliver exceptional service while maintaining efficiency and accuracy. Willing to bring a customer-focused approach and adaptability to a dynamic team.
Overview
12
12
years of professional experience
Work History
Package Handler
UPS
West Chester, PA
08.2025 - Current
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Followed all safety regulations and procedures when handling packages.
- Efficiently handled large volumes of packages within established time frames.
- Adapted quickly to changes in workflow as needed while meeting production goals.
Server and Bartender
Sedona Taphouse
West Chester, PA
01.2021 - Current
- Managed high-volume operations, serving up to 200 plus patrons per shift while maintaining quality and accuracy.
- Handled cash and credit card transactions and ensured financial accuracy with error-free performance.
- Collaborate with team members to optimize workflow and improve efficiency in a fast-paced environment.
- Resolved customer concerns promptly, demonstrating strong conflict resolution and problem-solving skills.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Assisted with training of new staff members.
Server and Bartender
Texas Roadhouse
Exton, PA
01.2016 - 01.2021
- Help guide guests through their dining experience by providing first-hand accounts of food and beverage recommendations.
- Perform opening and closing shift responsibilities that required documentation that was accurate, on time, and error-free.
- Mentor new employees on best customer service protocols and ensuring effective sales.
- Memorized menu to help diners make informed meal choices.
Lead Sales Associate
Finish Line
King of Prussia, PA
01.2014 - 01.2016
- Provide accurate and detailed information to customers on the available products and services.
- Promote our brands and merchandise with confidence that is tailored to the customer's preferences, while also meeting weekly sales targets.
- Manage cash, credit, and other money transactions.
- Trained new employees on proper sales techniques, procedures, and policies.
- Managed inventory levels and restocked shelves to ensure product availability for customers.
Education
Business Management Courses -
Delaware Community College
01.2017
Business Management Courses -
West Chester University
West Chester, PA01-2015
High School -
Octorara High School
Atglen, PA01.2014
Skills
- Team collaboration
- Customer service
- Attention to detail
- Equipment operation
- Cash handling
- Adaptable to change
- Efficient communication
- Problem solving
References
- Jenna Fischer, (302) 593 - 9826
- Demetrius Burkenstock, (484) 947 - 6749
Work References
- Joseph Coffman, (484) 477 - 9062
- Dave Trout, (215) 668 - 8212
Timeline
Package Handler
UPS
08.2025 - Current
Server and Bartender
Sedona Taphouse
01.2021 - Current
Server and Bartender
Texas Roadhouse
01.2016 - 01.2021
Lead Sales Associate
Finish Line
01.2014 - 01.2016
Business Management Courses -
Delaware Community College
Business Management Courses -
West Chester University
High School -
Octorara High School