Summary
Overview
Work History
Education
Skills
Timeline
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Jorey Mckie

Columbia,SC

Summary

Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives. Installing, servicing, and upgrading of Direct TV Satellite systems and Amazon products. As well as ADT and others by driving to each customer’s home Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer Service Rep skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Adaptable picker, packer, and stower with an extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. Detail-oriented picker, packer, stower that is highly efficient in leading shipping and receiving operations. Able to lift 50+ pounds. Flexible schedule and available for all shifts. Warehouse Worker accomplished in organizing shipments and loading trucks for fast and efficient customer delivery. Knowledgeable about drinks. An expert mixologist who is well-versed in the common and not-so- common cocktails, and is always happy to offer great recommendations that pair well with a meal. Maintains cleanliness for the bar. Great customer service skills. Facilitate a friendly and lively environment in which all customers can feel welcome. Great time management and memory. Able to remember uncommon names and long, complicated orders under pressure, while multitasking and still connecting with the guests. Situational awareness. Constantly monitoring guests. Know when someone needs a drink, know who needs what drink, and very attentive to the needs of their patrons. Staying relaxed and with a calm demeanor allows to keep an open focus and ready to handle any issues that may arise. Uber eats and Door Dash Delivery for 3 years Authorized to work in the US for any employer

Overview

14
14
years of professional experience

Work History

Licensed Real Estate Agent

N/A
04.2022 - Current
  • Appraise property values
  • Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services
  • Develop content for sales presentations and other materials.

Field Sales Technician

Asurion
05.2023 - 08.2023
  • Provide premier service and upsell products that give each customer the best experience with their technology
  • Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics
  • Meet with customers face-to-face at their homes
  • Always upsell Asurion smart home and other products
  • Meet sales and service goals and grow from feedback and coaching
  • Travel daily to and from the job location and several customer locations throughout a designated region, possibly in heavy traffic and inclement weather

Field Service Technician

MasTec Advanced Technologies
11.2022 - 02.2023
  • Install, service, and upgrade DirecTV satellites dishes and products
  • Install, service, and upgrade Amazon products
  • Sell upgrades to all services
  • Driving over 200 miles a day

Bartender

Dave & Buster's
05.2022 - 08.2022
  • Knowledgeable about drinks
  • An expert mixologist who is well-versed in the common and not-so-common cocktails, and is always happy to offer great recommendations that pair well with a meal
  • Maintains cleanliness for the bar
  • Great customer service skills
  • Facilitate a friendly and lively environment in which all customers can feel welcome
  • Great time management and memory
  • Able to remember uncommon names and long, complicated orders under pressure, while multitasking and still connecting with the guests
  • Situational awareness
  • Constantly monitoring guests
  • Know when someone needs a drink, know who needs what drink, and very attentive to the needs of their patrons
  • Staying relaxed and with a calm demeanor allows to keep an open focus and ready to handle any issues that may arise.

Warehouse Associate

Amazon Fulfillment Center
10.2012 - 02.2020
  • Unloaded, picked, staged and loaded products for shipping
  • Oversaw training of 75-100 new employees each quarter
  • Rotated stock by code and receiving date
  • Transported goods from racks, shelves and vehicles
  • Worked at a rapid pace to meet tight deadlines
  • Hazmat trained
  • Loaded flat bed by forklift and hand truck.

Bartender

Applebee's
02.2012 - 06.2015
  • Knowledgeable about drinks
  • An expert mixologist who is well-versed in the common and not-so-common cocktails, and is always happy to offer great recommendations that pair well with a meal
  • Maintains cleanliness for the bar
  • Great customer service skills
  • Facilitate a friendly and lively environment in which all customers can feel welcome
  • Great time management and memory
  • Able to remember uncommon names and long, complicated orders under pressure, while multitasking and still connecting with the guests
  • Situational awareness
  • Constantly monitoring guests
  • Know when someone needs a drink, know who needs what drink, and very attentive to the needs of their patrons
  • Staying relaxed and with a calm demeanor allows to keep an open focus and ready to handle any issues that may arise.

Customer Sales Rep

Nationwide Mutual Insurance Company
06.2009 - 12.2011
  • Fielded an average of 100 customer service calls per day
  • Recommended and helped customers select merchandise based on their needs
  • Confirmed that appropriate changes were made to resolve customers' problems
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Trained new employees on company customer service policies and service level standards.

Education

Bachelor's degree - Computer Science

ECPI University

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Everglades High School
Miramar, FL

Skills

  • Picker Packer
  • Loading
  • Order Puller
  • Shipping
  • Unloading
  • Warehouse Associate
  • Shipping Receiving
  • Process Improvement
  • Bartending
  • Service Technician Experience
  • Field Service
  • Upselling
  • Certifications and Licenses
  • ServSafe
  • September 2022 to September 2024
  • Certification number 22668936
  • Prepare Purchase Offers
  • MLS Updating
  • Excellent Teamwork
  • Self Starter
  • Warm Calling
  • Buyer Seller Agreements
  • Contract Negotiation
  • Title Searches

Timeline

Field Sales Technician

Asurion
05.2023 - 08.2023

Field Service Technician

MasTec Advanced Technologies
11.2022 - 02.2023

Bartender

Dave & Buster's
05.2022 - 08.2022

Licensed Real Estate Agent

N/A
04.2022 - Current

Warehouse Associate

Amazon Fulfillment Center
10.2012 - 02.2020

Bartender

Applebee's
02.2012 - 06.2015

Customer Sales Rep

Nationwide Mutual Insurance Company
06.2009 - 12.2011

Bachelor's degree - Computer Science

ECPI University

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Everglades High School
Jorey Mckie