Jorge Antonio Contreras
Henderson
Summary
Detail-oriented professional with hands-on experience in customer service and resolving issues head-on. Skilled in de-esculating introduced conflict, resolving problems through communication and ensuring the customer is always satisfied. Providing an effective team collaboration, adapting skills to meet others need to achieve a proper result. Reliable and focused on maintaining consistency within a field, provided there’s always a chance to improve and meet new goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Barclays Bank Limited
Henderson, NV
03.2022 - 05.2026
- Resolved any client inquiries using proper problem solving techniques and clear client communication
- Handled processing account transactions using banking software and up to date technology
- Analyzed any customer feedback to improve service enhancement and job performance
- Maintained a strong rapport with customers from actively listening to each client, causing high retention rates and receiving positive feedback
- Developed a personal feedback system for clients to share their experiences and receive actionable improvements to their card usage
- Resolved high-pressure situations with dissatisfied customers through effectively resolving conflicts provided, improving feedback and overall experience
Crew Trainer
McDonald's
Henderson, NV
09.2020 - 02.2022
- Introduced training skills to new crew members that followed standards upon the company needs
- Coordinated training seminars that led employees to enhance their productivity and performance as a team
- Provided the best practice of food preparation, kitchen maintenance, and restocking management within a quickly paced environment
- Set a positive example for team members by giving my utmost efficient service to customers
- Evaluated areas for improvement within my team and provided proper feedback for the companies benefit
Education
Standard High School Diploma -
Broadway High School
San Jose, CA06-2019
Skills
- Strong work ethic
- Communication and Coordination
- Acting with proper time management
- Problem-solving abilities
- Relationship building
- Critical thinking
Languages
English
Full Professional
Timeline
Customer Service Representative
Barclays Bank Limited
03.2022 - 05.2026
Crew Trainer
McDonald's
09.2020 - 02.2022
Standard High School Diploma -
Broadway High School