Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jorge Arroyo

Lorain

Summary

Experienced professional known for delivering comprehensive emotional support and facilitating peer-led groups. Strong capabilities in client assessment and crisis intervention, ready to leverage expertise to enhance mental health services and promote client well-being.

Overview

1
1
Certification
9
9
years of professional experience

Work History

QBHS

Family Solutionos
Lorain
04.2018 - Current

Assisted client with coping skills to help reduce mental,emotional symptoms. Coordinated client appointments with healthcare providers. Worked with a therapist for treatment plan implementation.

  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Addressed customer requests by providing accurate information and assistance.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.

Peer Support Specialist

The Nord center.
Lorain
04.2017 - 03.2018
  • Provided emotional support to individuals facing mental health challenges.
  • Facilitated peer-led support groups for community members seeking connection.

Education

Bachelor of Arts - Art Education

Caribbean University.
Puerto Rico
09-1997

Skills

  • Treatment planning
  • Client assessment
  • Mental health support
  • Crisis intervention
  • Documentation management
  • Customer relationship management

Certification

  • Certified teacher from k to 12

Timeline

QBHS

Family Solutionos
04.2018 - Current

Peer Support Specialist

The Nord center.
04.2017 - 03.2018

Bachelor of Arts - Art Education

Caribbean University.
Jorge Arroyo