Vivian Garcia
Summary
Compassionate Case Manager experienced in Community Base Services . Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Community Coordinator position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator & QBHS Worker
Family Solutions Of Ohio
09.2017 - 06.2023
- Developed presentations for public events, community groups and school assemblies.
- Connected individuals with available and relevant resources.
- Worked fast to complete tasks and meet daily deadlines.
- Created and implemented community-based programs to improve education or fill specific needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Business Owner
Borimex Family Restaurant
11.2011 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
Case Manager / Domestic Violence Victim of Crime
EL Centro De Servicios Sociales
08.2009 - 10.2010
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Senior Banker
US Bank
04.2008 - 07.2010
- Checked accounts for fraud and provided law enforcement with relevant details.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
BBA - Criminal Justice Forensic Psychologist
University of Puerto Rico - Carolina
Carolina, PR06.1999
High School Diploma -
Academia Nuestra Sra. De La Providencia
San Juan , PR 05.1995
Skills
- Case Management Tracking
- Case Planning
- Community Resources
- Intervention Plans
- Case Planning and Management
- Client Empowerment
- Staff Management
- Progress Evaluation
- Conflict Resolution
- Patient Intervention
Certification
- Ohio Children's initiative CANS Training
- IHBT - Intensive Home Based Treatment Basic Phase 1 Training
- IHBT- Intensive Home Based Treatment Phase 2 Training
Languages
Spanish
Full Professional
Timeline
Community Outreach Coordinator & QBHS Worker
Family Solutions Of Ohio
09.2017 - 06.2023
Business Owner
Borimex Family Restaurant
11.2011 - Current
Case Manager / Domestic Violence Victim of Crime
EL Centro De Servicios Sociales
08.2009 - 10.2010
Senior Banker
US Bank
04.2008 - 07.2010
BBA - Criminal Justice Forensic Psychologist
University of Puerto Rico - Carolina
High School Diploma -
Academia Nuestra Sra. De La Providencia
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