Silvia Cerecedes
El Paso,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
San Eli Supermarket
Fabens, Texas
08.2019 - Current
- Managed daily operations to ensure smooth store functionality.
- Supervised staff to maintain high customer service standards.
- Implemented inventory control processes to optimize stock levels.
- Monitored sales trends to adjust product displays accordingly.
- Resolved customer complaints to improve satisfaction levels.
- Developed schedules to ensure adequate staff coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales reconciled cash and made bank deposits to facilitate opening and closing duties.
- Performed regular price checks to ensure competitive pricing.
- Created weekly work schedules for store personnel.
Cashier/Customer Greeter
Food King Supermarkets
Horizon, TX
09.2016 - 05.2019
- Processed customer transactions accurately and efficiently at Food King Supermarkets.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided excellent service throughout their visit.
- Handled cash, credit, and electronic payments following company protocols for security.
- Collaborated with team members to manage high-volume shopping periods effectively.
- Trained new cashiers on register systems and customer service best practices consistently.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
Seamstress Assistant
Elko Fashion
El Paso, Texas
04.2016 - 07.2016
- Constructed custom garments based on client specifications and design sketches.
- Operated industrial sewing machines to assemble fabrics efficiently and accurately.
- Inspected finished products for quality assurance and adherence to design standards.
- Collaborated with designers to select appropriate materials and colors for projects.
- Altered garments to ensure proper fit and style as requested by clients.
- Ensured all products were completed accurately and efficiently within established timeframes.
- Maintained cleanliness of the work area including tools, equipment and materials used.
- Trimmed away excess threads after each stitching session was completed before starting another one.
- Measured and cut fabric for garments according to patterns or customer specifications.
Line Supervisor
Sun Valley Pecan
Fabens, Tx
02.2005 - 03.2015
- Supervised daily operations of production staff and ensured adherence to safety protocols.
- Coordinated workflow among team members to meet production targets efficiently.
- Trained new employees on operational procedures and safety standards.
- Monitored equipment performance and reported maintenance needs promptly.
- Implemented quality control measures to maintain high standards in product output.
- Resolved employee conflicts and fostered a collaborative work environment.
- Assisted in the recruitment process for new hires as needed.
- Planned and executed annual shutdown for maintenance and new equipment integration.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Education
GED -
State of Texas Certification of High School
Fabens, TX02-2003
Skills
- Inventory management
- Visual merchandising
- Sales analysis
- Cash handling
- Staff scheduling
- Attention to detail
- Customer service
Languages
Spanish
Native/ Bilingual
English
Elementary
Certification
Food Handlers of Texas Exp 06/29/2027
Texas Alcoholic Beverage Commission #10612831 Exp 06/29/2027
References
References available upon request.
Timeline
Store Manager
San Eli Supermarket
08.2019 - Current
Cashier/Customer Greeter
Food King Supermarkets
09.2016 - 05.2019
Seamstress Assistant
Elko Fashion
04.2016 - 07.2016
Line Supervisor
Sun Valley Pecan
02.2005 - 03.2015
GED -
State of Texas Certification of High School