Jorge Cruz
Edinburg
Summary
IT and customer support professional with an Associate of Applied Science in Computer Information Systems and certifications in IT, Networking, and Computer Applications from South Texas College. Experienced in troubleshooting, computer imaging, networking, software updates, and hardware support. Strong background in customer service, account management, billing support, and sales. Bilingual in English and Spanish with strong communication and technical support skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology
South Texas Health System
Edinburg, TX
11.2025 - 05.2026
- Imaging Computers, Fixing WOW's, Trouble shooting computers, Remote Access, Networking Issues fixing them, Software Updates, Setting Up new equipment computers for offices, Getting MAC Adresses, Learning new networks and trouble shooting network configurations
Customer Solutions Specialist
Spectrum
Pharr, TX
03.2025 - 11.2025
- Customer Solutions helping customers with any issue going on there there Spectrum Account Billing, Selling, Acc Info, Adding or Removing Services making sure customer is satisfied Account Management, taking multiple calls at a time,filling paperwork, office management,clerical experience
AUTHORIZED RETAILER
Spectrum
McAllen, TX
10.2024 - 03.2025
- Sold Spectrum services including internet, mobile, and new customer packages.
- Upsold products to align with customer needs and contribute to sales goals.
- Delivered customer service and supported supervisory tasks to enhance store operations.
- Completed clerical tasks and maintained store organization
- Assisted customers with product selection and service inquiries.
- Processed customer transactions using point-of-sale systems efficiently.
- Informed customers about services and promotions to enhance their purchasing decisions.
Sales Associate
Stripes
Edinburg, TX
05.2024 - 10.2024
- Guided customers in locating products and provided detailed product information to address inquiries.
- Assisted customers and provided product information.
- Restocked merchandise and organized store displays to enhance customer shopping experience.
- Processed transactions, counted cash, and managed money orders to ensure smooth operations.
Car Wash Attendant
EZ Clean
Edinburg, TX
01.2024 - 05.2024
- Assisted customers and promoted car wash memberships.
- Maintained cleanliness and restocked supplies.
- Operated car wash equipment to ensure thorough cleaning of vehicles.
- Assisted customers with service selections and answered their questions.
Education
Associate of Applied Science - Computer Information Systems
South Texas College
McAllen, TX05.2026
Skills
AAS in Computer Information Systems
Certifications in IT, Networking & Computer Applications
IT Support & Troubleshooting
Computer Imaging & Hardware Setup
Networking & Remote Access
Software Installation & Updates
Microsoft Office & Adobe Photoshop
Hardware & Software Support
Database & Cybersecurity Fundamentals
Website & Spreadsheet Management
Customer Service & Account Management
Call Center & Sales Experience
Bilingual: English & Spanish
Certification
Information Technology Specialist (Certification)
South Texas College | McAllen, TX
August 2023 to May 2026
Computer and Information Technology Specialist with experience helping users solve computer and software problems.
Skilled in setting up computers, installing programs, troubleshooting technical issues, and maintaining networks
Information and Network Systems (Certification)
South Texas College | McAllen, TX
August 2024 to May 2026
An Information and Network Systems specialist installs and maintains computer systems, networks, and software.
Responsible for troubleshooting technical problems, setting up internet and network connections, updating systems, and
protecting data from security threats. Provides technical support to users and helps keep technology running smoothly
and efficiently for a business or organization.
Computer Applications Specialists (Certification)
South Texas College | McAllen, TX
August 2023 to May 2026
Adobe, Adobe Photoshop,Excel, Word, PowerPoint, Access, Making Websites, Spreed sheets, Managing Documents, Office
support, Administrator Support, Filling files
Timeline
Information Technology
South Texas Health System
11.2025 - 05.2026
Customer Solutions Specialist
Spectrum
03.2025 - 11.2025
AUTHORIZED RETAILER
Spectrum
10.2024 - 03.2025
Sales Associate
Stripes
05.2024 - 10.2024
Car Wash Attendant
EZ Clean
01.2024 - 05.2024
Associate of Applied Science - Computer Information Systems
South Texas College