Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jorge De Casas

Addison,IL

Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Shift Manager

O'Reilly Auto Pats
Bensenville, IL
06.2022 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Resolved conflicts between staff members in a professional manner.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.

Grill Cook

chipotle Mexican grill
Addison, IL
09.2018 - 08.2022
  • Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Monitored grill temperature to ensure proper cooking times.
  • Inspected equipment daily for cleanliness and functionality prior to use.
  • Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
  • Complied with all safety standards while on the job.
  • Followed proper sanitation procedures during food preparation and storage.
  • Trained new employees on grill operations and safety protocols.
  • Performed closing duties such as organizing leftovers into containers for refrigeration or disposal; cleaning grills; emptying grease traps;.
  • Operated fryers and grills according to instructions to maintain safety and food quality.

Line Assembler

Power Solutions International Inc.
Wood Dale, IL
12.2021 - 05.2022
  • Assembled components of automotive parts according to specifications.
  • Inspected finished products for defects and conformance to quality standards.
  • Operated hand tools, such as drills, grinders, and wrenches in assembly process.
  • Performed routine maintenance on production machinery and equipment.
  • Worked with team members to ensure the timely completion of projects.
  • Organized work area and ensured cleanliness at all times.
  • Followed safety protocols while operating machinery and working with hazardous materials.
  • Monitored production processes, ensuring efficiency and accuracy of output.
  • Identified defective parts or assemblies during inspection process and notified supervisor immediately.
  • Communicated effectively with supervisors regarding progress updates.
  • Ensured compliance with company policies, procedures, regulations, and laws.
  • Provided assistance in training new line assemblers on proper use of equipment.
  • Kept track of production goals set by management and worked towards achieving them.
  • Contributed ideas for improving production methods that increased efficiency.

Education

High School Diploma -

Addison Trail
Addison, IL
08-2020

Skills

  • Supply Ordering
  • Staff Development
  • Team Development
  • Equipment Troubleshooting
  • Safety Compliance
  • Compliance understanding
  • Flexible Schedule
  • Mentoring and Coaching
  • Handling Customer Complaints
  • Workplace Safety
  • Punctual and Reliable
  • Employee Training
  • Relationship Building
  • Staff Motivation
  • Decision-Making
  • Operations Management
  • Interpersonal Skills
  • Opening and closing procedures

References

References available upon request.

Timeline

Shift Manager

O'Reilly Auto Pats
06.2022 - Current

Line Assembler

Power Solutions International Inc.
12.2021 - 05.2022

Grill Cook

chipotle Mexican grill
09.2018 - 08.2022

High School Diploma -

Addison Trail

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Jorge De Casas