Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Espada

Orlando,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in eccomerce industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

24-7 Intouch
Orlando, FL
05.2020 - Current
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Stocker

Ulta
Orlando, FL
12.2018 - 11.2019
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Provided customer service by answering questions about product location, price and availability.
  • Participated in physical inventories of stock on hand periodically.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Arranged merchandise in an attractive manner to promote sales.
  • Packed boxes for shipment using appropriate packing materials.
  • Stocked shelves with newly arrived products.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.

Sales Associate

Adidas
Orlando, FL
08.2017 - 09.2018
  • Prepared merchandise for purchase or rental.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Upsold additional items based on customer interests and needs.
  • Described merchandise and explained use, operation and care.
  • Attended weekly team meetings to review performance goals and objectives.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Colonial High School
Orlando, FL
05-2017

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Paperwork Processing
  • Inbound and Outbound Calling
  • Data Collection
  • Consultative Sales
  • Product Knowledge
  • Data Entry
  • Information Security
  • Account Updating
  • Scheduling
  • Complaint Resolution
  • Document Control
  • High-Energy Attitude
  • Call Center Operations
  • Typing Proficiency
  • Customer Relations

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

24-7 Intouch
05.2020 - Current

Stocker

Ulta
12.2018 - 11.2019

Sales Associate

Adidas
08.2017 - 09.2018

High School Diploma -

Colonial High School

Associate of Arts -

Valencia College

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Jorge Espada