Jorge Espinoza
Las Vegas
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
12
12
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Supervisor
JustRuce/Plaza hotel
Las Vegas
09.2025 - Current
- Supervised daily operations and staff activities at a premier hotel.
- Coordinated staff schedules to ensure adequate coverage during peak times.
- Assisted with training new employees on customer service standards.
- Ensured compliance with safety and sanitation guidelines throughout the property.
- Managed inventory of supplies, ensuring availability for daily operations.
- Resolved guest issues effectively to enhance overall satisfaction experience.
Assistant Slot Shift Manager
Circa hotel
Las Vegas
10.2021 - 09.2024
- Supervised daily slot operations to ensure seamless guest experiences.
- Trained and mentored new team members on slot machine procedures.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Monitored slot machine performance and reported technical issues promptly.
- Assisted in implementing promotional activities to enhance customer engagement.
- Conducted regular inspections of gaming areas for compliance with regulations.
- Resolved guest inquiries and concerns related to slot gaming promptly.
- Trained new employees on procedures related to slot machines operations.
Lead cook/Supervisor
Life Care Center of Las Vegas
Las Vegas
10.2020 - 09.2021
- Supervised kitchen staff to maintain efficient meal preparation and service.
- Developed menus that adhered to dietary guidelines and resident preferences.
- Ensured food safety standards were met during preparation and storage processes.
- Trained new cooks on kitchen procedures and equipment usage.
- Collaborated with nutritionists to create balanced meal plans for residents.
- Managed inventory and ordered supplies to ensure kitchen operations ran smoothly.
- Prepared meals according to established recipes while maintaining quality standards.
- Completed workstation set up and break down, properly disposing of leftover food.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Kept stations stocked and ready for use to maximize productivity.
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
Food and Beverage Manager
Ontario convention center
Ontario
05.2014 - 03.2020
- Led food service operations for large-scale events and conventions.
- Managed inventory and procurement of food and beverage supplies.
- Coordinated with vendors to ensure quality and timely deliveries.
- Trained staff on service standards and health regulations.
- Oversaw event setup and breakdown for dining areas.
- Implemented safety protocols to maintain a clean environment.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Education
Artesia High
Cerritos, CASkills
- Staff supervision
- Schedule coordination
- Customer service training
- Compliance management
- Inventory control
- Guest experience enhancement
- Problem resolution
- Team leadership
- Policy enforcement
- Employee motivation
Languages
English
Professional
Spanish
Professional
Certification
Tam of Nevada
2/18/2025
References
References available upon request.
Timeline
Supervisor
JustRuce/Plaza hotel
09.2025 - Current
Assistant Slot Shift Manager
Circa hotel
10.2021 - 09.2024
Lead cook/Supervisor
Life Care Center of Las Vegas
10.2020 - 09.2021
Food and Beverage Manager
Ontario convention center
05.2014 - 03.2020
Artesia High