Jorge Garcia
Queens,NY
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Server
Members Club at The Twenty Two
New York, NY
04.2025 - 04.2026
- Managed multiple tables simultaneously while ensuring guest satisfaction.
- Resolved guest complaints diplomatically, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed and implemented strategies to improve workflow and service efficiency.
- Cultivated warm relationships with regular customers.
- Developed warm and strong relations with members in knowing what they like to drink, water preferences and food preferences.
- Enhanced experienced making members feel at home and welcomed.
Server
Club Room At Soho Grand Hotel
New York, NY
01.2023 - 03.2025
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Dumbo House
Brooklyn, NY
07.2018 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Members only Restaurant/Lounge
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Buddakan NYC
New York, NY
09.2016 - 05.2018
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Runner
Buddakan NYC
New York, NY
01.2013 - 08.2016
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
Education
Associate of Science - Engineering Science
Borough of Manhattan Community College of The City University of New York
New York, NY05.2018
High School Diploma -
Flushing High School
Flushing, NY04.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- High-volume dining
- Suggestive Selling
- Foreign language proficiency
- Food and beverage pairings
Timeline
Server
Members Club at The Twenty Two
04.2025 - 04.2026
Server
Club Room At Soho Grand Hotel
01.2023 - 03.2025
Server
Dumbo House
07.2018 - 11.2022
Server
Buddakan NYC
09.2016 - 05.2018
Runner
Buddakan NYC
01.2013 - 08.2016
High School Diploma -
Flushing High School
Associate of Science - Engineering Science
Borough of Manhattan Community College of The City University of New York