Jorge Garcia
Arlington,VA
Summary
Customer-focused Territory Representative experienced in medical delivery, territory management, and healthcare support. Built strong relationships with physicians and clinical staff through effective communication and in-depth understanding of product demonstrations and promotional planning. Delivered reliable and efficient service in fast-paced environments while managing logistics and inventory control.
Overview
10
10
years of professional experience
Work History
Medical Delivery & Territory Representative
Neb Doctors
01.2023 - 04.2026
- Delivered medical equipment to clinics and patient homes, strengthening provider relationships and driving account growth through upselling and new business development. Managed territory logistics, tracked activity in Salesforce, and ensured inventory availability and compliance.
- Cultivated relationships with healthcare providers in assigned territory, enhancing collaboration and fostering partnerships for improved patient outcomes.
- Managed territory relationships with clinics, providers, and referral partners for Ned Doctors.
- Visited medical offices to present Neb Doctors services and answer questions.
- Coordinated appointment scheduling and patient intake follow-up across assigned territory.
Learning Coach
The Ritz-Carlton
12.2021 - 12.2022
- Trained new hires, ensuring consistent service standards across team operations.
- Coached associates on guest recognition and etiquette to enhance brand presentation.
- Supported training plans using Marriott learning tools and facilitated adherence to property procedures.
- Trained new hires and maintained high service standards across team operations.
Guest Experience Expert
The Ritz-Carlton
09.2021 - 12.2022
- Delivered exceptional guest service while coordinating scheduling in a luxury environment.
- Provided high-level guest service and managed scheduling in a luxury environment.
- Resolved guest requests by coordinating with housekeeping, concierge, and front office teams.
- Facilitated prompt resolution of guest requests by coordinating with housekeeping, concierge, and front office teams.
- Verified reservations, room preferences, and billing details for accuracy.
- Answered guest inquiries about hotel amenities, dining, and local attractions.
- Oversaw room assignments and special accommodations, ensuring personalized attention to guest needs.
Customer Service Manager
Dr. Berg's Nutritionals
06.2018 - 01.2020
- Managed accounts, processed returns, and resolved customer concerns to enhance customer satisfaction.
- Monitored daily ticket queues and prioritized urgent customer concerns
- Resolved product, order, and subscription issues through email, phone, and chat
- Monitored daily ticket queues, prioritizing urgent customer concerns to ensure timely resolutions.
- Coordinated with fulfillment teams on shipping, returns, and order corrections to streamline order management.
Sales Associate
T-Mobile
12.2015 - 01.2017
- Cultivated client relationships, enhancing sales performance through consultative service.
- Facilitated sales of T-Mobile wireless plans, devices, and accessories to meet customer needs.
- Processed upgrades, activations, and account changes through point-of-sale systems.
- Resolved billing questions and service concerns with customer-focused communication.
- Supported customers with device setup, troubleshooting, and app navigation.
- Maintained store displays, inventory, and product presentation standards.
- Trained new associates on T-Mobile sales steps and service policies.
- Built customer relationships through attentive service and follow-up support.
- Nurtured customer relationships with attentive service and proactive follow-up support.
Education
Woodbridge Senior High School
Woodbridge, VASkills
- Salesforce CRM
- Territory Management
- Inventory Management
- Healthcare provider relations
- Delivery optimization
- Account development
- Customer relationship management
- Client Relations
- Inventory control
- Territory planning
- Time Management
- Customer Service
- Salesforce management
Personal Information
Title: Medical Delivery & Customer Service Specialist
Languages
Title: Medical Delivery & Customer Service Specialist
Timeline
Medical Delivery & Territory Representative
Neb Doctors
01.2023 - 04.2026
Learning Coach
The Ritz-Carlton
12.2021 - 12.2022
Guest Experience Expert
The Ritz-Carlton
09.2021 - 12.2022
Customer Service Manager
Dr. Berg's Nutritionals
06.2018 - 01.2020
Sales Associate
T-Mobile
12.2015 - 01.2017
Woodbridge Senior High School