JORGE GONZALEZ
Food City
Somerton,AZ
2
Languages
1
Certification
13
years of professional experience
Results-oriented Deli Manager with 13 years of experience in food service management, customer service, and sales operations. Led teams to enhance department efficiency, uphold food safety standards, and achieve sales targets. Skilled in inventory control and effective communication. Bilingual in Spanish with food-handler management certification.
Work History
Deli Manager
9 Years 4 Months- Oversee daily deli department operations, ensuring efficient workflow, product quality, cleanliness, and excellent customer service.
- Supervise, train, and support deli employees while assigning daily tasks and helping maintain productivity and service standards.
- Assisted with employee scheduling, department coverage, and daily operations, ensuring smooth workflow and readiness.
- Maintain compliance with food safety, sanitation, temperature-control, and workplace safety requirements.
- Monitor product freshness, presentation, labeling, and merchandising to ensure the department is well stocked and visually appealing.
- Monitor department sales, production, and operational performance while working toward company goals.
- Help control labor, product waste, and department expenses through effective planning and organization.
- Monitored department sales and production metrics, aligning performance with company objectives to drive results.
- Controlled labor costs and product waste through strategic planning and organization, optimizing departmental expenses.
- Work closely with store leadership and other departments to coordinate operations and provide consistent customer service.
Sales Representative
3 Years 9 Months- Delivered sales and customer service by identifying customer needs and recommending tailored products and services.
- Provided professional sales and customer service while identifying customer needs and recommending appropriate products and services.
- Built and maintained positive customer relationships through clear communication, follow-up, and responsive service.
- Explained products, services, pricing, and features to customers and answered questions to support informed purchasing decisions.
- Resolved customer inquiries and concerns to maintain high levels of customer satisfaction.
- Maintained accurate customer information, sales activity, and follow-up records.
- Maintained accurate customer information, sales activity, and follow-up records as required.
- Teamed with colleagues and management to enhance customer service and drive overall sales results.
Education
Coursework
Skills
Food Safety & Sanitation
Inventory Management
Product rotation
Merchandising
Workflow scheduling
Food safety management
Customer Service
Customer complaint handling
Profit and loss
Cost controls
Waste reduction
Merchandising tactics
Team management
Employee Training
Scheduling & Workflow Coordination
Problem Solving
Bilingual Spanish Speaker
Inventory replenishment
Certification
NCCER
Food Handler Manager Certification (Expires 2028)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Deli Manager
Food City
04.2017 - CurrentRead More
Sales Representative
Advanced Calling Technologies
07.2013 - 04.2017Read More
Arizona Western College
Coursework
Read More