Jorge Granja
Hackettstown,NJ
Summary
Reliable Store Manager with 15 years in sales and retail leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement while also hiring and training staff to company achievements.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
T-Mobile
Bridgewater, NJ
03.2009 - Current
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers in order to obtain positive satisfaction scores.
- Monitored store performance metrics, including sales, profitability and customer satisfaction score.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
Hillside High School
Hillside, NJ06-1999
Skills
- Goal Setting
- Hiring and Training
- Sales Leadership
- Retail Operations
- Coaching and Mentoring
- Problem-Solving
- Sales Growth
Affiliations
- Asset protection Advocate for 2022
- Operations ride alongs with Ops managers
Accomplishments
- Retail Integration Leader when T-Mobile acquire Sprint.
- RTSM of the month in November of 2016
- Total Experience Champion for Q2 in 2023
- Winner circle quarter 1 and 3 winner 2020.
- Graduate of Asset Protection Advocate
- Mentor for L.E.A.D program
Timeline
Retail Store Manager
T-Mobile
03.2009 - Current
High School Diploma -
Hillside High School