Jorge Gutierrez
Houston,TX
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for customers.
Overview
3
3
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
Houston, TX
06.2022 - 01.2024
- Increased average number of items shopped per hour.
- Provided excellent customer service when interacting with shoppers in person or on phone.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Checked expiration dates on items prior to placing them in customer's cart and bag.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted teammates with daily tasks during peak periods.
- Suggested comparable products to replace out-of-stock items.
Customer Service Representative
Dry Cleaning
Houston
03.2022 - 06.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Accurately took information from customers and wrote down for co-workers to ensure customers' orders are fulfilled.
- Used efficient system of locating clothes for customers picking up clothes.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Labor Worker
Gageco Inc.
Houston
06.2021 - 08.2021
- Worked successfully with group of coworkers in construction sites.
- Assisted with measuring trench depth when excavating.
- Lifted heavy objects like cylinder blocks, pipes, and other materials during installation process.
- Followed safety protocols when operating machinery or handling hazardous materials.
- Identified potential risks associated with certain tasks and reported them immediately to supervisor.
Education
High School Diploma -
Klein Forest High School
Houston, TX05-2023
Skills
- Hand-Eye Coordination
- Upselling Products
- Mobile app proficiency
- Speed and Efficiency
- Decision-Making
- Attention to Detail
- Customer Service
- Upbeat and Outgoing Attitude
- Physical Stamina
- Cleanliness and Personal Hygiene
Affiliations
- Exercise regularly
- Soccer
- Attend Church weekly
- Young dad (lots of activities as a dad)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Curbside Shopper
HEB Grocery Store
06.2022 - 01.2024
Customer Service Representative
Dry Cleaning
03.2022 - 06.2022
Labor Worker
Gageco Inc.
06.2021 - 08.2021
High School Diploma -
Klein Forest High School