Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jorge Hernández

Las Vegas

Summary

Dynamic food service professional with a strong work ethic and expertise in hospitality, honed at Gjelina. Proven ability to enhance customer satisfaction through attentive service and effective teamwork. Skilled in anticipating guest needs and maintaining high hygiene standards, contributing to a seamless dining experience and reducing order errors significantly.

Overview

5
5
years of professional experience

Work History

Food Runner

Gjelina
12.2023 - 05.2025
  • Delivered food orders promptly to enhance customer satisfaction and dining experience.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained cleanliness and organization of service areas to promote efficiency.
  • Assisted servers in delivering meals, contributing to smooth restaurant operations.
  • Monitored table needs, providing attentive service to enhance guest engagement.
  • Adapted quickly to changing priorities during peak hours, ensuring consistent service delivery.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

Head Food Runner

Flanker
10.2024 - 02.2025
  • Coordinated timely food delivery to tables, enhancing customer satisfaction and dining experience.
  • Trained new team members on menu items and service standards, fostering efficient operations.
  • Maintained cleanliness and organization in dining area, ensuring compliance with health regulations.
  • Collaborated with kitchen staff to streamline communication and expedite order fulfillment.
  • Monitored inventory levels of supplies, assisting in reordering processes to prevent shortages.
  • Implemented efficient routing for food runners, reducing wait times during peak hours.
  • Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
  • Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
  • Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
  • Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.

Server

Mercatto Della Pescheria
03.2020 - 08.2024
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Managed cash transactions and balanced cash register at shift end.
  • Adapted quickly to high-pressure environments during peak hours, maintaining composure.
  • Recommended menu items based on customer preferences, increasing upselling opportunities.
  • Handled customer complaints promptly, resolving issues to restore satisfaction efficiently.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor Of Public Administration - Economy

Habana University
La Havana Cuba
06.2019

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Strong teamwork
  • Customer service
  • Flexible schedule
  • Hospitality service expertise
  • Anticipating customer needs
  • Server support
  • Relationship building

Languages

Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary

Timeline

Head Food Runner

Flanker
10.2024 - 02.2025

Food Runner

Gjelina
12.2023 - 05.2025

Server

Mercatto Della Pescheria
03.2020 - 08.2024

Bachelor Of Public Administration - Economy

Habana University

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