Jorge Huerta Salazar
Dallas
Summary
Detail-oriented Process Assistant with experience driving quality compliance, standard work adherence, and continuous improvement in high-volume operational environments. Proven ability to identify process gaps, reduce defects, and implement corrective actions aligned with SOPs and safety standards. Strong collaborator with leadership and associates to sustain audit readiness, operational accuracy, and performance excellence.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
Dallas
01.2020 - Current
- - Led and supported a live Problem Solve process to address recurring inventory defects and stalled pallets, improving real-time issue resolution and quality containment.
- Identified root causes for misdirected, damaged, and non-conforming inventory using defect trend analysis and hands-on investigation.
- Implemented process changes that reduced problem-solve pallet accumulation by ~14% daily, improving floor health and audit readiness.
- Partnered with Area Managers and cross-functional teams to standardize Problem Solve workflows, ensuring consistent execution across shifts.
- Developed and updated SOPs and visual standards to prevent repeat defects and reinforce quality expectations.
- Trained and coached associates on quality escalation criteria, defect identification, and corrective action execution.
- Monitored quality-related KPIs including defect aging, inventory accuracy, and rework rates to support continuous improvement.
- Ensured compliance with safety and operational standards while maintaining throughput in a high-volume environment.
- Acted as a quality point-of-contact during peak operations, supporting rapid containment and resolution of process deviations.Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth. - Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted training and change management processes to improve operations.
- Developed standard operating procedures and document workflows to drive current and future processes.
Education
High School Diploma -
Garland High School
Garland, TX05-2015
Skills
- Strong attention to detail and documentation accuracy
- Calm, solutions-focused approach to issue resolution
- Ability to work in fast-paced, regulated environments
- Supportive team leader with a quality-first mindset
- Coaching and mentoring
- Change management
- Problem solving
- Training development
- Defect analysis
References
- Andres Herrera, 972-821-3049, megaherrera123@gmail.com, HVAC Tech, Bakers Brothers
- Michelle Rios, 214-298-2763, micheve@amazon.com, Area Manager, Amazon
Language
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Process Assistant
Amazon
01.2020 - Current
High School Diploma -
Garland High School