JORGE J MARTINEZ
Las Cruces
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Sales Associate Specialist
Home Depot
11.2022 - 01.2025
- Handled sales floor needs, including updating pricing and signage
- Enhanced sales with suggestions of related products and services based on purchases and stated needs
- Boosted customer loyalty with consistent and high-quality service for every need
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Walmart
01.2020 - 06.2022
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Arts - Criminal Justice
New Mexico State University
Las Cruces, NM12.2022
High School -
Artesia High School
Artesia, New Mexico05.2016
Skills
- Loss Prevention
- Display Setup
- Order Processing
- Customer Service
- Conflict Resolution
- Relationship building
- Problem solving
- Microsoft Excel
- Scheduling
- Microsoft PowerPoint
- Data collection
- Account management
Middle Initial
J M
Languages
Spanish
Professional Working
Timeline
Sales Associate Specialist
Home Depot
11.2022 - 01.2025
Sales Associate
Walmart
01.2020 - 06.2022
High School -
Artesia High School
Bachelor of Arts - Criminal Justice
New Mexico State University
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