Jorge Martinez
Hawthorne,CA
Summary
Excelled in customer service and sales, boosting satisfaction and loyalty through effective problem-solving and interpersonal skills. Achieved Top Sales MVP in October 2023, demonstrating exceptional product knowledge and sales strategy implementation.
Overview
19
19
years of professional experience
Work History
Customer Sales Associate
AT&T
Los Angeles, CA
07.2023 - Current
- Collaborated with team members to achieve sales targets and improve overall store performance
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Top Sales in the month of October 2023 MVP from California West.
- Technical Skills: Proficiency in sales software (e.g., Salesforce), product knowledge (e.g., smartphones, internet plans), computer proficiency.
- Excellent communication and interpersonal skills, strong negotiation skills, problem-solving abilities, time management, teamwork, adaptability.
Car Sales Associate
Central Ford
South Gate, CA
06.2019 - 01.2023
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
Assistant Key Holder / Sales Associate
The Vitamin Shoppe
Manhattan Beach, CA
01.2014 - 01.2019
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately.
- Demonstrated strong knowledge of products offered within the store which led to more informed recommendations for customers.
- Helped train new hires on company policies, procedures, and product knowledge, ensuring seamless integration into the team.
- Consistently met personal sales goals while also supporting coworkers in reaching their targets.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Sales Associate
Sprint
Westwood, CA
01.2009 - 12.2013
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
AT&T
Torrance, CA
10.2005 - 11.2008
- Built relationships with customers to encourage repeat business.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Security Guard -
Academy Security Training Licensed
Hawthorne, CA05.2023
Licensed Minister / Pastor - Bible Studies
Shield of Faith
Rancho Cucamonga, CA03.2023
High School Diploma - Varies
Gardena High
Gardena, CA06.2001
Skills
- Cash Register Operation
- Up-selling strategies
- Customer Service
- Problem-Solving
- Retail Store Operations
- Sales expertise
- FLUENT IN: English and Spanish Language
- Product Knowledge
- Teamwork and Collaboration
- Interpersonal and written communication
- Store Opening and Closing
- Retail Sales
Timeline
Customer Sales Associate
AT&T
07.2023 - Current
Car Sales Associate
Central Ford
06.2019 - 01.2023
Assistant Key Holder / Sales Associate
The Vitamin Shoppe
01.2014 - 01.2019
Sales Associate
Sprint
01.2009 - 12.2013
Sales Associate
AT&T
10.2005 - 11.2008
Security Guard -
Academy Security Training Licensed
Licensed Minister / Pastor - Bible Studies
Shield of Faith
High School Diploma - Varies
Gardena High