Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jorge Monsivais

Tyler,TX

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Lowes Home Improvment
09.2019 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Server Shift Leader

Casa Ole Mexican Restaurant
01.2016 - 09.2018
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Assistant General Manager

Tata's Tex Mex Restaurant & Bar
01.2015 - 08.2016
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.

Education

BBA - Business Administration And Management

The University of Texas At Tyler
Tyler, TX
12.2017

Skills

  • Store Organization
  • Customer Relations
  • Business Development
  • Customer Service and Engagement
  • Team Building and Leadership

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Store Manager

Lowes Home Improvment
09.2019 - Current

Server Shift Leader

Casa Ole Mexican Restaurant
01.2016 - 09.2018

Assistant General Manager

Tata's Tex Mex Restaurant & Bar
01.2015 - 08.2016

BBA - Business Administration And Management

The University of Texas At Tyler

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Jorge Monsivais