Jorge Morgan
Brooklyn,NY
Summary
Expert in operational process optimization and team management, driving efficiency through effective logistics coordination. Proven ability to implement strategies that align with organizational goals, resulting in streamlined workflows. Demonstrated success in enhancing productivity and achieving measurable outcomes.
Overview
10
10
years of professional experience
Work History
Medical Secretary
NYU Langone
New York
09.2024 - Current
- Reviewed and explained insurance plans to patients to educate on payment policies and procedures.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Generated patient-specific letters for insurance companies to ensure accurate reimbursement of services.
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
Store Manager
Extra Space Storage
Bronx
04.2024 - 09.2024
- Researched customer accounts for accuracy and completeness of data.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds to maintain bank log, and revenue integrity.
- Navigated multiple computer systems, applications, and utilized search tools to find information to obtain necessary resources.
- Read from scripts daily to promote uniformity and consistency in communications while maintaining a professional standard.
Store Manager
La Perla (Location closed)
New York
12.2023 - 04.2024
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Trained new hires, held daily check-ins with team members, and analyzed sales data using KPIs to make recommendations for improvement.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
Operations Coordinator
Jetblue
Queens
06.2022 - 12.2023
- Utilized strong analytical and critical thinking skills to swiftly troubleshoot unexpected delays or disruptions in service, exhibiting resilience and adaptability in high-pressure environments.
- Monitored legality issues across 900 daily flights with meticulous attention to detail and ensured full compliance to mitigate risks and liabilities.
- Provided technical support to 200+ flight attendants, promptly addressing scheduling, travel concerns, and fostering a supportive work environment.
- Successfully adapted to dynamic and fast-paced operational environments, demonstrating flexibility and the ability to pivot strategies to meet evolving business needs and challenges quickly.
Store Manager
Adidas
New York
04.2021 - 06.2022
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and EOD reconciliation of register funds to ensure security and loss prevention.
- Interviewed and hired prospective employees according to team needs.
- Hosted daily huddles/briefings to motivate team members, and to increase productivity and efficiency within the store. By also increasing team chemistry and store morale.
- Analyzed sales numbers and performance metrics to locate deficits, and implement improvements using a variation of KPI’s.
Operations Supervisor
Delta Airlines
Queens
11.2015 - 01.2020
- Increased performance metrics by 22% by diligently analyzing and implementing strategic programs, and forecasting resource requirements while maintaining operational stability.
- Fostered a culture of productivity by providing guidance and mentorship, enhancing team efficiency and effectiveness.
- Ensured optimal utilization of personnel and materials to meet operational demands while maintaining cost-effectiveness.
Operations Supervisor
Flight Club NY
New York
09.2017 - 12.2018
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Developed and implemented policies and procedures to optimize operational performance and quality assurance.
- Implemented strategies designed to increase customer satisfaction ratings with all clients, including our VIPs through effective communication techniques.
Education
Bachelor of Science (B.S.) - Business Administration
Georgetown University
Washington, DCSkills
- Customer Service Management
- Sales Management
- Time Management
- Active Listening
- Inventory Management
- Administrative Management
- EMR/EHR Systems
- Logistics Coordination
- Medical Terminology
- Microsoft Excel
- Strategic Planning
- Computer Proficiency
- Public Relations
- Employee Database Management
- Hiring and Onboarding
- Risk Management
- Vendor Engagement
- Resource Optimization
- Report Analysis
- Project management experience
- Profitability Optimization
- KPI Tracking
Timeline
Medical Secretary
NYU Langone
09.2024 - Current
Store Manager
Extra Space Storage
04.2024 - 09.2024
Store Manager
La Perla (Location closed)
12.2023 - 04.2024
Operations Coordinator
Jetblue
06.2022 - 12.2023
Store Manager
Adidas
04.2021 - 06.2022
Operations Supervisor
Flight Club NY
09.2017 - 12.2018
Operations Supervisor
Delta Airlines
11.2015 - 01.2020
Bachelor of Science (B.S.) - Business Administration
Georgetown University