Hi, I’m
Jorge Nino Salazar
Conroe,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
years of professional experience
Work History
Mastercorp Resort Housekeeping ServicesConroe, TX
Executive Housekeeper
05.2023 - Current
Job overview
- Managed lost and found property according to company policy and procedure.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Supervised and coordinated the activities of housekeeping staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Participated in ongoing educational opportunities to stay current on industry trends and best practices.
- Prepared and distributed assignment sheets to assigned staff.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with maintenance team on damages to repair.
- Communicated with customers about requests for additional supplies or cleaning services.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sorted and counted linens and organized in storage areas.
- Reported damage or theft of hotel property to management.
Mastercorp Resort Housekeeping ServicesGalveston, TX
Assistant Executive Housekeeper
04.2022 - 05.2023
Job overview
- Inspected guestrooms to ensure they met hotel standards.
- Trained new staff in cleaning methods and proper use of equipment.
- Ensured all safety regulations were followed by team members.
- Maintained records of room status, occupancy rates, and revenue generated from housekeeping services.
- Coordinated with other departments for special requests or repairs needed in the rooms.
- Supervised daily activities of employees including assigning tasks and checking work performance.
- Created schedules for staff according to occupancy levels and budgeting needs.
- Resolved customer complaints in a professional manner.
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
- Performed administrative duties such as filing documents, preparing reports.
Mastercorp Resort Housekeeping ServicesGalveston, TX
Dispatch, Supervisor
08.2019 - 04.2022
Job overview
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Facilitated on-schedule movement of trains, according to train orders and schedules.
TownePlace Suites by MarriottGalveston, TX
Housekeeping Supervisor
12.2017 - 08.2019
Job overview
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Landry'sGalveston, TX
Laundry Attendant
06.2017 - 11.2017
Job overview
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Used different types of machines and computer-operated models to complete laundry loads.
- Transported laundry in carts and sorted dirty items by load type.
- Separated and sorted dirty laundry.
- Collected soiled linens and clothing and delivered clean loads by using carts.
- Supervised and trained junior laundry employees.
Chicamocha SASBucaramanga, Santander - Colombia
Hotel Supervisor
02.2015 - 01.2017
Job overview
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
UFPSCucuta - Colombia
Univercity, Profecional from Social Comunication
03.2017
Jorge IsaacBucaramanga, Colombia
High School Diploma
11.2010
U.C.CBucaramanga, Santander
Some College (No Degree) from Consumer Merchandising
Skills
- Health and Safety Regulations
- Staff Management
- Route Planning and Adjustment
- Effective Communications
- Staff Evaluations
- Department Coordination
- Cleaning Practices
- Conflict Resolution
- Clear Communication
- Problem Solving
- Decision Making
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Executive Housekeeper
Mastercorp Resort Housekeeping Services
05.2023 - Current
Assistant Executive Housekeeper
Mastercorp Resort Housekeeping Services
04.2022 - 05.2023
Dispatch, Supervisor
Mastercorp Resort Housekeeping Services
08.2019 - 04.2022
Housekeeping Supervisor
TownePlace Suites by Marriott
12.2017 - 08.2019
Laundry Attendant
Landry's
06.2017 - 11.2017
Hotel Supervisor
Chicamocha SAS
02.2015 - 01.2017
UFPS
Univercity, Profecional from Social Comunication
Jorge Isaac
High School Diploma
U.C.C
Some College (No Degree) from Consumer Merchandising