Jorge Ochoa
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Creates and implements successful sales and marketing strategies regardless of scale and budget. Pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated. Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Developer Manager
Landcare Landscape
08.2021 - Current
- Manage book of business of 1.5 to 2 million dollars.
- Retain book of business 100% though great customer experience and delivering results.
- Developed and presented valuable sales presentations, live and virtual using Microsoft Teams and Zoom to potential customers to highlight features and benefits of products.
- Identify new business opportunities by cultivating and maintaining business relationships with existing customers such as Cortland, Orlando Health, etc.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Help Clients to maximize their investment by helping them accomplish their Landscaping and financial goals.
- Actively prospect for potential clients and pursue new business relationships.
- Represented company and promoted products at conferences and industry events.
- Participate in, organize, and lead networking events to foster relationships with potential and existing customers
- Assure all contracted services provided are of good quality and completed in timely fashion
- Estimated and Managed over 100 Enhancement Projects from 2021 to the present
- Oversee 30 + employees on Maintenance Operations and Enhancement Projects
Account Manager
BrightView Landscape
08.2017 - 08.2021
- Established and maintained effective communication with remote upper management, and national account clients such as Johnson and Johnson
- Collaborated with sales and marketing departments to support client acquisition.
- Assured all contracted services provided are of good quality and completed in a timely fashion
- Executed Big Landscaping projects for Locked Martin that arrived on time and under Budget.
- Created and maintained database containing information on business proposals and contacts.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Created reports and presentations detailing business development activities.
- Evaluated client business needs and matched customers to appropriate products and resources.
- Consulted different clients on their properties challenges and helped them use their resources efficiently and executed projects under budget
- Drove ROI and customer satisfaction through active monitoring and analysis of business performance data using Salesforce solutions
- Responsible for analyzing the business, facilitating client meetings to ensure definition and business processes are met
Business Analyst
AQUAS, Inc
10.2015 - 08.2017
- Assisted in the cost proposal for software development and smart tools for EPA and USDA
- Generated business intelligence reports to inform strategic decision-making.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed data analysis and reporting for a project on the Department of health and Human Services( DHHS)
- Ensured proposals were fully compliant and submitted on schedule to the client
- Assisted in analyzing the solicitation, proposal requirements and proposal evaluation criteria
- Created graphical diagrams and process flows using MS Visio.
Business Analyst
Pro Landscaping, Inc
07.2005 - 08.2015
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Worked with existing customers to increase purchases of products and services.
- Negotiated, prepared, and signed contracts with clients.
- Scheduled client meetings, conducted needs assessment, explained design concerns and cost-effective options, planned, estimated, and managed the projects from start to finish
Intern Business Analyst
American States, OAS
01.2012 - 05.2012
- Assisted the energy section in forecast studies on renewable energy for the Energy and Climate Partnership of Americas(ECPA)
- Collected data reports from different sections of the Department of Sustainable Development(DSD) and compiled them together to prepare a summarized report
- Performed migration data from one application to another for example from MS Excel to MS Access
- Maintained the research database, updated and upgraded it from time to time and ensured safe storage of data
- Worked on internal DSD administrative and financial reporting procedures in support of renewable energy projects and energy efficiency initiatives
- Promoted and organized two workshops on energy efficiency in Mexico and Chile
- Maintained direct communication with government and intergovernmental agencies such as the U.S Department of State, U.S
- Agency for International Development (USAID), Inter-American Development Bank (IDB) and World Bank.
Education
Bachelor of Science - Global Business & Public Policy
University of Maryland University College
Adelphi, Maryland2013
Associate of Applied Science -
Montgomery College
Rockville, Maryland2011
Skills
- Excellent Written & Oral Communications
- Exceptional communication and presentation skills
- Client Relationship-Building
- Influencing and Negotiating
- Account Management
- Business Process improvement
- Lean Six Sigma
- Proficient Microsoft Office skills
- Project management (Agile)
- Multilingual ( English, Spanish, Portuguese)
Certification
Lean Six Sigma Green Belt, 2016 Certificate No:LSSGB-OL10161
Timeline
Business Developer Manager
Landcare Landscape
08.2021 - Current
Account Manager
BrightView Landscape
08.2017 - 08.2021
Business Analyst
AQUAS, Inc
10.2015 - 08.2017
Intern Business Analyst
American States, OAS
01.2012 - 05.2012
Business Analyst
Pro Landscaping, Inc
07.2005 - 08.2015
Bachelor of Science - Global Business & Public Policy
University of Maryland University College
Associate of Applied Science -
Montgomery College