JORGE PANIAGUA
Whittier,CA
Summary
Information Technology professional with a strong interest in desktop support and network security. Possess exceptional customer service and communication skills with the ability to multitask and resolve issues quickly. Currently in a technical support role where I continue to develop and learn new abilities while contributing to the overall success of the organization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Technician
Nevell Group Inc.
Brea, CA
07.2022 - Current
- Configuring, deploying and troubleshooting Windows 10/11 laptops, workstations, mobile devices and applications (iOS) using Mobile Device Management (MDM) software (IBM MaaS 360).
- Configuring and deploying Wireless Routers (Cradlepoint) and Wireless Access Points (Cisco) to various jobsites.
- Upgrading computer hardware (Dell, HP, BIMBOX) and software (Office 365, Egnyte) as needed.
- Assisting with new user onboarding, offboarding & password recovery (Active Directory, Okta).
- Troubleshooting printers (HP, Konica Minolta, Brother) and internet connectivity at several branch offices and construction jobsites using remote software (Connectwise Automate, TeamViewer).
- Opening support tickets with hardware (Dell, BIMBOX) and software vendors (Microsoft, Autodesk, OnCenter) to troubleshoot technical issues and see them through to resolution.
- Monitoring the internal help desk ticketing system (JitBit) and providing exceptional support to all company staff (300+ users).
Education
Bachelor of Science - Criminal Justice
California State University, Los Angeles
Los Angeles, CA06.2015
Skills
- Knowledgeable of virtual networking and various network design methodologies.
- Knowledgeable of DHCP, Subnetting, NAT, Local Area Network (LAN), Wide Area Network (WAN), Routing and Switching Protocols, and Firewall Administration (Sonicwall).
- Building and managing Windows and Linux virtual machines using Oracle VirtualBox and VMWare Workstation.
- Backing up files using OneDrive and Carbonite.
- Installing, configuring and managing network printers.
- Configuring and managing permissions for Windows files, folders, and shares.
- Mapping network drives in Windows 10 & 11.
- Navigating and modifying Windows Registry keys and values.
- Configuring Static IP and DNS server addressing in Windows.
- Experience using Wireshark to capture and observe Ethernet packets on various ports.
Certification
- CompTIA A+
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
Timeline
IT Support Technician
Nevell Group Inc.
07.2022 - Current
Bachelor of Science - Criminal Justice
California State University, Los Angeles
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