Jorge Pedroso
West Palm Beach,FL
Summary
Reliable Shift Manager with a proven track record in supervising operations and ensuring regulatory compliance. Expertise in training staff and implementing workflow improvements to optimize productivity and elevate customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Poker Dealer
Palm Beach Kennel
West Palm Beach, FL
09.2020 - Current
- Dealt poker hands efficiently while ensuring compliance with gaming regulations.
- Managed game flow, maintaining a high level of customer engagement and satisfaction.
- Monitored player behavior to identify potential issues and promote responsible gaming practices.
- Trained new dealers on operational procedures and customer service excellence.
Shift Manager
Daytona Beach Kennel Club & Poker Room
01.2017 - 09.2020
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented workflow improvements to enhance productivity and reduce downtime.
- Coordinated scheduling to optimize resource allocation and staff coverage during peak hours.
Education
Bachelor of Science - Communications
Florida International University
Miami, FL08.2023
Skills
- Strong communication skills
- Quick decision making
- Reliability and punctuality
- Patience and persistence
- Continuous learning mindset
Certification
Certified Medical Interpreter.
Languages
Spanish
Native or Bilingual
Timeline
Poker Dealer
Palm Beach Kennel
09.2020 - Current
Shift Manager
Daytona Beach Kennel Club & Poker Room
01.2017 - 09.2020
Bachelor of Science - Communications
Florida International University