Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalia Espitia

Ceres,United States

Summary

Driven leader with strong problem-solving and customer service skills, dedicated to providing highest level of service to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Client Coordinator

Maxim Healthcare Services
07.2024 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication.
  • Owned reports that were released on a weekly basis to oversee activity within employees/clients.
  • Orchestrated scheduling within caregiver availability and client availability.

Restaurant Manager

Denny's
05.2021 - 07.2024
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Performed General Manager duties when necessary.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Phone Operator

Family First Medical Care
08.2022 - 03.2023
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Scheduled and confirmed appointments for both company personnel and visitors.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.

Education

High School Diploma -

Ceres High School
Ceres, CA

Food Protection Manager

Servsafe

Skills

  • Time Management
  • Schedule Crew Members
  • Calendar and Scheduling Software
  • Inventory Management Software
  • Timecard/Payroll Management
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Client Coordinator

Maxim Healthcare Services
07.2024 - Current

Phone Operator

Family First Medical Care
08.2022 - 03.2023

Restaurant Manager

Denny's
05.2021 - 07.2024

High School Diploma -

Ceres High School

Food Protection Manager

Servsafe

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