Jorge Perez
Fort Washington,MD
Summary
Dynamic Shift Supervisor with extensive experience at Starbucks, excelling in employee training and staff management. Proven track record in enhancing operational efficiency and ensuring workplace safety. Skilled in cash handling and mentoring, I foster a collaborative environment that drives team performance and elevates customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2025 - Current
- Supervised daily operations, ensuring compliance with quality standards and safety protocols.
- Trained and mentored team members, enhancing service skills and product knowledge.
- Managed inventory levels, coordinating restocking efforts to minimize shortages and waste.
- Implemented process improvements, increasing efficiency in beverage preparation and service times.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista Trainer
Starbucks
05.2024 - 06.2025
- Trained new baristas on espresso preparation and beverage crafting techniques.
- Ensured compliance with health and safety standards during training sessions.
- Developed training materials to enhance learning experiences for new hires.
- Evaluated trainee performance through hands-on assessments and feedback sessions.
Barista
Starbucks
09.2022 - 05.2024
- Brewed and served high-quality coffee beverages following standardized recipes and procedures.
- Maintained cleanliness and organization of work area to ensure compliance with health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Operated cash register, accurately processing transactions and handling payments efficiently.
Education
Culinary Arts
Prince George's Community College
Upper Marlboro, MD04.2026
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
Timeline
Shift Supervisor
Starbucks
06.2025 - Current
Barista Trainer
Starbucks
05.2024 - 06.2025
Barista
Starbucks
09.2022 - 05.2024
Culinary Arts
Prince George's Community College