Jorge Proenza Gonzalez
Katy,TX
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
Work History
Sales Associate
Tricolor Auto Group
Houston, TX
06.2023 - 04.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Collected payments and provided accurate change.
Package Delivery Driver
AMAZON FLEX
Houston, TX
10.2022 - 04.2023
- Loading packages into the truck and ensuring they are secure for transport.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Maintaining records of deliveries using automated systems or logbooks.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
- Following all safety protocols while operating a motor vehicle during deliveries.
- Assisting with loading and unloading packages from trucks as needed.
- Using navigation apps such as Google Maps or Waze to determine optimal routes for efficient deliveries.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Navigated route to customer locations using GPS maps.
- Logged package delivery time in system for proof of delivery and to close orders.
Education
SPORTS COACHING - Sports Studies
MANUEL FAJARDO UNIVERSITY
HOLGUIN, CUBA06-2020
Skills
- Order Processing
- Inventory Control
- Money Handling
- Time Management
- Multi-tasking strength
- Store Opening and Closing
- Problem-solving skills
- Sales expertise
- Shipment Processing
- Positive and professional
- Customer Service
- Inventory Tracking
- Retail merchandising expertise
- Upselling
- Product Sales
- Customer Needs Assessment
- Client Account Management
- Negotiation Tactics
Timeline
Sales Associate
Tricolor Auto Group
06.2023 - 04.2024
Package Delivery Driver
AMAZON FLEX
10.2022 - 04.2023
SPORTS COACHING - Sports Studies
MANUEL FAJARDO UNIVERSITY