Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jorge Rivas

Lake Wales

Summary

Dynamic Service Manager / Master Technician with a proven track record at Rider Market Orlando, excelling in team leadership and technical troubleshooting. Recognized for transforming customer complaints into loyalty and enhancing shop productivity through mentorship. Committed to continuous improvement and delivering high-quality service in a fast-paced environment.

Ive been working with motors since I 19 years old ,i worked my way up from a regular Technician to a Master Technician then to a Service Manager.

I am Indian motorcycle certified, Ducati motorcycle certified, Buelle motorcycle certified and Vanderhaul certified. Im very well rounded when it comes to motor work I also work a hondas been putting together honda motors before i started my journey with motorcycles

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Manager

Rider Market Orlando
01.2024 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored service staff performance and provided feedback for improvement.
  • Resolved customer complaints in professional and timely manner.
  • Work on all major Mechanic jobs, motor disassembly and assembly
  • Diagnose motorcycle engine problems


Master Technician

Imotorsports Orlando
01.2021 - 01.2024
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
  • Did all major work on the motorcycles , and motor diagnoses

Service Technician

Eagle Rider Motorcycle
01.2017 - 01.2021
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Serviced motorcycles
  • Diagnose motorcycle problems and fix issues
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.

Education

High School Diploma -

Poinciana High School
Kissimmee, FL
03-2004

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Reliable and responsible
  • Time management
  • Goal oriented
  • Team collaboration and leadership
  • Service scheduling
  • Technical troubleshooting
  • Continuous improvement

Certification

Ducati Certified

Indian Motorcycle Certified

Buelle Motorcycle Certified

Vanderhaul Motors Certified

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Service Manager

Rider Market Orlando
01.2024 - Current

Master Technician

Imotorsports Orlando
01.2021 - 01.2024

Service Technician

Eagle Rider Motorcycle
01.2017 - 01.2021

High School Diploma -

Poinciana High School

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