Jorge Rodriguez JR.
West Covina,United States
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sun City Exotics
03.2020 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Penta Water Compnay
03.2016 - 03.2020
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Austin High School
El Paso, TX05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Product knowledge
- Team development
- Prioritization
- De-escalation techniques
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Sun City Exotics
03.2020 - 02.2025
Customer Service Representative
Penta Water Compnay
03.2016 - 03.2020
High School Diploma -
Austin High School
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