Jorge Romo
Miami,FL
Summary
Seasoned Server Supervisor with background in managing restaurant operations and leading teams to success. Skilled in training staff, handling customer complaints, and ensuring operational efficiency. Strengths include leadership, problem-solving abilities, and strong communication skills. Previous roles have resulted in improved team performance, enhanced customer satisfaction, and streamlined processes.
Overview
5
5
years of professional experience
Work History
Server Supervisor
Dolores but you can call me Lolita
Brickell, FL
02.2024 - Current
- Monitored dining room activities to ensure customer satisfaction.
- Maintained cleanliness of the restaurant and kitchen areas.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Ensured compliance with all health and safety regulations.
- Trained new servers on proper food handling techniques.
- Prepared weekly reports regarding sales, labor costs, food costs.
- Developed innovative marketing strategies to attract new customers.
Marketing Coordinator
Aisha Group LLC
Miami, FL
01.2022 - 04.2024
- Developed and implemented marketing plans and strategies to boost company visibility.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
- Regularly complied and presented reports on sales performances, client feedback, and marketing trends to owner/management.
- Developed internal and external marketing communication and collateral pieces to support localized initiatives.
Client Support Officer
Citizen M Hotels
Miami, FL
01.2020 - 09.2023
- Developed client relationships through active listening and responding effectively to inquiries.
- Provided technical assistance to clients via phone and email.
- Performed troubleshooting tasks on a variety of software programs.
- Monitored incoming emails and responded promptly to customer queries.
- Advised clients on best practices related to their specific needs.
Education
Associate of Arts - Graphic And Digital Design
Miami Dade College
Miami, FL05-2015
Skills
- Software Installation
- Team Management
- Server maintenance
- Staff schedule administration
- Verbal and written communication
- Dining room monitoring
- Personnel Training
- Organization
- Customer Service Management
- Sales strategy
- Sales negotiations
Languages
English
Professional
Spanish
Limited
Timeline
Server Supervisor
Dolores but you can call me Lolita
02.2024 - Current
Marketing Coordinator
Aisha Group LLC
01.2022 - 04.2024
Client Support Officer
Citizen M Hotels
01.2020 - 09.2023
Associate of Arts - Graphic And Digital Design
Miami Dade College
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