Matthew Klein
Mahopac,NY
Summary
Dynamic professional freshmen in college with a proven track record at Chicken Coop LLC, adept in team management and customer service. Excelled in enhancing guest experiences and resolving complaints, boosting repeat business. Skilled in software installation and fostering teamwork, I significantly contributed to transitioning Northern Westchester Internal Medicine to digital systems, ensuring efficient patient care continuity.
Overview
4
4
years of professional experience
Work History
Server Supervisor
Chicken Coop LLC
02.2024 - 08.2024
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Counselor
YMCA Pequenakonk
11.2023 - 02.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Medical File Clerk
Northern Westchester Internal Medicine
07.2020 - 08.2022
- Facilitated smooth communication between departments by promptly responding to requests for information or file transfers.
- Assisted in the transition from paper-based to digital filing systems, promoting an eco-friendly work environment.
- Contributed to efficient billing processes by providing accurate patient insurance information upon request from billing specialists.
- Ensured continuity of care through timely transfer of medical records when patients changed providers or moved out-of-network locations.
Education
Bachelor of Science - Accounting And Finance
SUNY College At Plattsburgh
Plattsburgh, NY05-2028
Skills
- Team management
- Software installation
- Positive attitude
- Customer service
- Teamwork and collaboration
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Server Supervisor
Chicken Coop LLC
02.2024 - 08.2024
Counselor
YMCA Pequenakonk
11.2023 - 02.2024
Medical File Clerk
Northern Westchester Internal Medicine
07.2020 - 08.2022
Bachelor of Science - Accounting And Finance
SUNY College At Plattsburgh
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