Colleen Patterson
Cleveland,OH
Summary
Dynamic and results-oriented Server Supervisor with a proven track record at Holiday Inn, where I enhanced guest satisfaction and loyalty through exceptional customer service and team management. Skilled in multitasking and maintaining high cleanliness standards, I led teams to increase sales and resolve customer complaints efficiently, fostering a positive dining experience and boosting repeat business.
Developed leadership and team management skills in busy restaurant setting. Proven track record in creating efficient processes and enhancing customer satisfaction. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
22
22
years of professional experience
Work History
Server Supervisor
Holiday Inn
09.1997 - 07.2011
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
Server/Bartender
Der Braumeister Restaurant And Bier Haus
07.1989 - 09.1996
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
No Degree - Pharmacy Tech
Remington College
North Olmsted, OH07-2014
High School Diploma -
John Marshall
Cleveland, OH06-1988
Skills
- Team management
- Strong work ethic
- Strong multitasking
- Exceptional customer service
- Guest engagement
- Team player attitude
- Professional appearance
- Patience and tolerance
- Outgoing personality
- Cleanliness standards
- Responsible alcohol service
- Table bussing
- Guest seating
Timeline
Server Supervisor
Holiday Inn
09.1997 - 07.2011
Server/Bartender
Der Braumeister Restaurant And Bier Haus
07.1989 - 09.1996
No Degree - Pharmacy Tech
Remington College
High School Diploma -
John Marshall