Jorge Rosales
Los Angeles,CA
Summary
With 15+ years of experience in project management and operations, I possess a unique skillset to foster strong relationships with diverse industry professionals. As a leader and supervisor, I have guided account managers in delivering exceptional services to external constituents. Expertise includes technological aspects and industry specifications, specifically in industrial, aerospace, and retail fasteners. Bilingual and biliterate in Spanish, enhancing communication and collaboration abilities.
Overview
20
20
years of professional experience
Work History
Regional Sales Manager
Brighton Best International
Santa Fe Springs, CA
02.2022 - Current
- Responsible for sales and day to day operations, maintaining a strong team to better service our customer base
- Travel to customers' job sites and locations to make sure overall business is up to par and to troubleshoot any problems that may arise.
- Conducted regular reviews of account performance with clients, identifying areas for improvement together as partners.
- Increased regional sales by developing and implementing strategic account plans.
- Participated in trade shows and conferences, promoting company products while networking with key industry players.
- Collaborated with cross-functional teams for effective product launches and promotions.
- Established trust-based relationships with customers that led to long-term partnerships and repeat business opportunities.
- Mentored junior team members, sharing best practices for successful account management outcomes.
- Negotiated contracts to secure advantageous terms and conditions for clients.
- Maintained a strong knowledge of industry trends, competitor offerings, and market demands to inform sales strategies.
- Expanded territory reach by identifying and targeting new business opportunities.
- Provided ongoing support to clients, addressing concerns and resolving issues promptly.
- Enhanced client retention rates by proactively addressing potential issues before they escalated into complaints.
- Assisted in the development of marketing materials tailored for regional audiences to boost brand awareness locally.
Outside Sales
Brighton Best International
Santa Fe Springs, CA
06.2015 - 01.2022
- Partnered with outside sales teams to coordinate joint efforts on key accounts and expand overall market presence.
- Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Worked closely with the outside sales team to coordinate efforts in securing new business, ensuring smooth handoffs and seamless customer experiences.
- Trained new team members on best practices for outside sales techniques, resulting in improved performance across the board.
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
- Collaborated with outside sales teams to close deals and meet quarterly targets.
- Participated actively in ongoing professional development opportunities, staying current on best practices within the field of outside sales.
- Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
Account Manager
Brighton Best International
Santa Fe Springs, CA
01.2011 - 06.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Inside Sales
Pacific Warehouse Sales
Chino, CA
06.2004 - 12.2010
- Taking and receiving customer orders via email, phone and in-person
- Maintaining a strong relationship with purchasers and ownership
- Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
- Partnered with inside sales representatives to maintain current product and service literature.
- Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.
- Evaluated key performance metrics regularly to identify areas for improvement within the inside sales process.
- Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
- Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.
- Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
Warehouse Worker
Pacific Warehouse Sales
Chino, CA
06.2004 - 12.2006
- Taking and receiving customer orders via email, phone and in-person
- Warehouse order picker, inventory control, receiver.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Education
High School -
John C. Fremont
Los Angeles, CA07.2003
Skills
- Project Management
- Operational Development
- Research
- Inventory Control
- Accounts Payable
- Accounts Receivable
- Account Management
- Employee Management
- Training and Development
- Partnership Engagement
- Sales Leadership
- Customer Service
- Strategic Planning
- Business development and planning
- Sales expertise
- Relationship selling
- Account development
- Territory expansion
- Operations
- Conflict Resolution
- Customer Support
Timeline
Regional Sales Manager
Brighton Best International
02.2022 - Current
Outside Sales
Brighton Best International
06.2015 - 01.2022
Account Manager
Brighton Best International
01.2011 - 06.2015
Inside Sales
Pacific Warehouse Sales
06.2004 - 12.2010
Warehouse Worker
Pacific Warehouse Sales
06.2004 - 12.2006
High School -
John C. Fremont