Jorge Ruiz
Norwalk,CA
Summary
Dynamic sales professional with a proven track record at Audi Pacific, excelling in customer service and team collaboration. Skilled in implementing CRM tools to enhance lead management, achieving sales goals through effective problem-solving and relationship building. Reliable and punctual, I thrive in fast-paced environments, ensuring customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Sales Associate
Audi Pacific
Torrance
01.2024 - 01.2025
- Assisted customers in product selection and provided detailed vehicle information.
- Managed inventory levels and ensured optimal stock availability on the sales floor.
- Conducted vehicle demonstrations, highlighting features and benefits to potential buyers.
- Collaborated with team members to achieve daily sales targets and enhance customer experience.
- Maintained showroom presentation standards, organizing vehicles and promotional materials effectively.
- Resolved customer inquiries promptly, providing solutions to enhance satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
Internet Sales Manager
Downey Nissan
Downey, CA
08.2020 - 01.2024
- Developed and implemented online sales strategies to enhance customer engagement and drive conversions.
- Analyzed market trends and competitor activities to inform pricing and promotional strategies.
- Collaborated with marketing team to optimize digital advertising campaigns for increased visibility.
- Responded to internet inquiries and phone calls in timely matter.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Trained sales staff on company procedures and salesmanship.
- Improved customer satisfaction by promptly addressing inquiries and concerns via email and live chat.
- Implemented CRM tools to better track customer interactions and sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Associate
T Mobile
Anaheim, CA
01.2020 - 08.2020
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Electrician
Todd Smith Electric
Santa Monica
05.2019 - 01.2020
- Installed electrical systems in residential and commercial properties.
- Ensured compliance with local and national electrical codes during installations.
- Collaborated with team members to complete projects ahead of schedule.
- Conducted troubleshooting for electrical malfunctions and implemented effective solutions.
- Performed routine maintenance on electrical equipment to ensure reliability.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Stored and maintained power tools and equipment for each job.
Maintenance Crew Member
McDonald's Restaurant
La Mirada
12.2018 - 05.2019
Education
High School Diploma -
John Glenn High School
Norwalk, CA05.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Audi Pacific
01.2024 - 01.2025
Internet Sales Manager
Downey Nissan
08.2020 - 01.2024
Sales Associate
T Mobile
01.2020 - 08.2020
Electrician
Todd Smith Electric
05.2019 - 01.2020
Maintenance Crew Member
McDonald's Restaurant
12.2018 - 05.2019
High School Diploma -
John Glenn High School