Jorge Servin
HRA Supervisor
Chicago,IL
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
20
20
years of professional experience
Work History
HRA Supervisor
Evernorth Cigna
02.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Over saw LCM to ensure the leads were loaded on the auto dialer so members can be called
- lead the onboarding process for new contract workers
Client Service Representative
Stivers Staffing Agency
06.2019 - 11.2019
- Company Overview: Chicago Public Schools
- Answered inbound calls from faculty, parents and bus companies
- Handled any issues accordingly
- Reviewed all bus reports in regarding to scheduling
- Escalated any issues to Supervisors
- Documented any accident reports into our database
- Chicago Public Schools
Village Clerk
VILLAGE OF LINCOLNWOOD PUBLIC WORKS
06.2018 - 11.2018
- Took care of all incoming resident calls
- Documented all calls into internal database
- Managed and processed issues/complaints to proper channels
- Scanning/sorting all files for requests from residents
Financial Analyst/Account Reviewer
NORTHERN TRUST
03.2014 - 10.2017
- Handled the daily functions of the maintenance for accounts with the New Accounts Department
- Processed return mail reports
- Handled maintenance of account features, such as name corrections, checking links, references, and editing restrictions on accounts
- Account guru- audited all information on accounts and advised on missing information
Securities Processor
NORTHERN TRUST COMPANY
01.2005 - 12.2012
- Handled return mailings
- Processed reports and spreadsheets
- Check distribution auditing and completed data entry based on what customer wanted
Education
High School Diploma -
Cosmopolitan Prepatory
Chicago06-1994
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
- Supervised team of 13-17 staff members.
- Achieved metrics through effectively helping with scheduling.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained onboarding agents prior to becoming a Supervisor
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
HRA Supervisor
Evernorth Cigna
02.2021 - Current
Client Service Representative
Stivers Staffing Agency
06.2019 - 11.2019
Village Clerk
VILLAGE OF LINCOLNWOOD PUBLIC WORKS
06.2018 - 11.2018
Financial Analyst/Account Reviewer
NORTHERN TRUST
03.2014 - 10.2017
Securities Processor
NORTHERN TRUST COMPANY
01.2005 - 12.2012
High School Diploma -
Cosmopolitan Prepatory
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