Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
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Jorge Solares

Fort Lauderdale

Summary

Results-driven Business Intelligence Analyst with extensive expertise in business operations and data transformation. Proven track record in creating impactful data visualizations and reports that enhance decision-making across diverse industries. Recognized for optimizing processes and systems to drive operational efficiency and business success. Possesses strong analytical skills complemented by sound judgment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Intelligence Analyst

Enhance Health
Sunrise
07.2024 - Current
  • Increased agents' talk time by 9% by analyzing KPIs and improving operational efficiency.
  • Optimized remote agent productivity, resulting in a 3% improvement in after-call work, manual tasks, and completing enrollment dispositions by implementing performance-based KPIs.
  • Develop interactive dashboards integrating Salesforce, 5Nine, and Paycor, providing real-time insights to executives.

Business Intelligence Analyst

JL Insight Solutions
Fort Lauderdale
11.2023 - 07.2024
  • Analyzed complex datasets to identify trends and optimize processes.
  • Developed interactive dashboards and reports to visualize critical metrics.
  • Leveraged data insights to drive informed, timely decisions, and improve overall performance.

Store Operations General Manager

Target
Plantation
09.2022 - 10.2023
  • Slashed backroom inventory by 30% utilizing historical sales data to predict future sales trends, and optimize inventory levels to maximize margins.
  • Lifted sales 4% YTD to $65M, employing statistical techniques to assess product performance, identifying top-selling items, underperforming SKUs, and opportunities for optimizing product assortment and pricing strategies.

Sales and Operations Manager

Target
Plantation
09.2017 - 08.2022
  • Lifted total sales by 8% by analyzing data to determine the optimal inventory level that minimizes cost while still meeting demand.
  • Increased digital sales by 18% by identifying and resolving inventory data issues using Excel and dashboard analysis.

Human Resources Manager

Target
Miami Lakes
01.2015 - 08.2022
  • Delivered a 4% YTD improvement in overall store sales, aligning HR management with goals using analysis tools like Excel, Kronos, Workday, and visualizations to track retention, turnover, training completion, and to create and meet staffing forecasts.

Guest Experience Executive

Target
North Miami
01.2014 - 01.2015
  • Analyzed guest experience KPIs to increase store sales by 3.74% through data-driven strategies.
  • Led Red Card Loyalty Program, surpassing goal by 7.86%
  • Excelled in tailoring performance management for direct reports, achieving 135% to goal in credit card conversion.

Guest Experience Leader

Target
Miami
01.2011 - 01.2012
  • Optimized staffing levels by analyzing volume data, improving guest experience metrics.
  • Directed service desk activities, ensuring rapid issue resolution and efficient follow-up processes while upholding customer satisfaction.
  • Examined guest feedback and performance data to discover areas for enhancement.

Education

Bachelor -

Florida International University
Miami, FL
01-2012

Skills

  • SQL
  • DAX
  • Tableau
  • Power BI
  • Power Query
  • Data visualization
  • Data Transformation
  • ETL Process Management
  • Data Relationship Modeling
  • MS Excel (XLOOKUP, Power Pivot, Pivot Tables)

Projects

  • Retail Store Insights Dashboard - Developed a Retail Store Insights Report using SQL and Tableau to analyze sales performance, customer behavior, and product trends, providing actionable insights to optimize inventory, marketing strategies, and customer engagement
  • Revenue Analysis Dashboard - Created an interactive Revenue Analysis Dashboard in Power BI to visualize key business metrics such as revenue, transactions, returns, and performance against targets, enabling data-driven decisions to optimize sales, reduce returns, and track performance

Certification

  • Google Analytics Specialization Certificate
  • ECornell Digital Marketing Certificate
  • IBM Data Visualization and Dashboard Certificate
  • Intermediate SQL - DataCamp
  • MySQL Data Analysis - Maven
  • Advanced Dashboard Design - Maven
  • Real World Data Problems with SQL - LinkedIn
  • Salesforce Essentials - LinkedIn
  • Python for Data Engineering - LinkedIn

Timeline

Business Intelligence Analyst

Enhance Health
07.2024 - Current

Business Intelligence Analyst

JL Insight Solutions
11.2023 - 07.2024

Store Operations General Manager

Target
09.2022 - 10.2023

Sales and Operations Manager

Target
09.2017 - 08.2022

Human Resources Manager

Target
01.2015 - 08.2022

Guest Experience Executive

Target
01.2014 - 01.2015

Guest Experience Leader

Target
01.2011 - 01.2012

Bachelor -

Florida International University

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Jorge Solares