Jorge Soto
Los Angeles,CA
Summary
Proven sales expert with a track record of exceeding sales quotas and enhancing customer satisfaction at Dealer Tire. Skilled in leveraging customer service experience and sales expertise to develop long-lasting client relationships and drive brand awareness. Achieved top performer status by implementing strategic sales plans and building rapport, demonstrating both hard and soft skills essential for success.
Overview
2022
2022
years of professional experience
Work History
Regional Tire Sales Advisor
Dealer Tire
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Increased sales by establishing rapport with customers and identifying their needs.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Representative
Firestone Tires
Studio City, CA
01.2019 - 10.2021
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Associate
Pep Boys
Los Angeles, CA
01.2012 - 11.2018
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma -
Ulysses Grant High School
Van Nuys, CA06.2001
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Firestone Tires
01.2019 - 10.2021
Sales Associate
Pep Boys
01.2012 - 11.2018
Regional Tire Sales Advisor
Dealer Tire
Diploma -
Ulysses Grant High School