LaRon Ellis
Austin,TX
Summary
To obtain a management position where I can apply my high level administrative, interpersonal and organizational experience to achieve my personal and professional goals while contributing to the goals of the company. Authorized to work in the US for any employer CUSTOMER SERVICE (10+ years), RECEPTIONIST (10+ years), RETAIL SALES (10+ years), SALES (10+ years), INVENTORY (10+ years) Additional Information
Overview
29
29
years of professional experience
Work History
Tire Sales Advisor
Dealer Tire
06.2024 - Current
- Developed strong customer relationships, enhancing client retention and satisfaction.
- Analyzed sales data to identify trends and implement effective strategies.
- Led training sessions for new team members, fostering skill development and knowledge sharing.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Had record breaking customer pay increase tire sales along with 15% increase in profitably .
- Changed the tire selling culture inside of a high line luxury dealership.
Manager Of Tire Sales
Firestone Complete Auto
07.2020 - 06.2024
- Responsibilities include but are not limited to – building customer service and loyalty; driving store sales and promotions & store goals; understanding tire sourcing and the competitor landscape;
- Led sales team in achieving monthly tire sales targets through strategic training and coaching initiatives.
- Developed and implemented effective merchandising strategies to enhance product visibility and customer engagement.
- Analyzed market trends and competitor activities to identify new business opportunities and adjust sales tactics accordingly.
- Fostered strong relationships with customers, ensuring high levels of satisfaction and repeat business through personalized service.
Field Sales Manager
GoodYear Tire & Rubber Company
09.2017 - 05.2020
- Develop and maintain customer sales relationship Develop and manage all sales channels communicate with various levels of management Attain assigned sales targets Manage all brand and channel programs Build relationships with all levels of customers Develop and grow new business,product and industry knowledge Excellent communication skills; written, verbal and presentation.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Improved productivity of customer service team by leading training initiatives.
- Engaged prospects and customers through various events, including workshops.
- Performed forecasting to identify necessary changes for supply chain business.
Tire Sales Manager
Firestone Complete Auto Care, I
06.2006 - 09.2017
- As the Customer Experience and Tire Sales Manager at Firestone Complete Auto Care, I am responsible for the daily retail operations to include opening and closing the store, front line customer service advisor, sales promotion, exterior and showroom displays, inventory control and management, cash accounting, meeting tire sale expectations and training of new and current teammates.
- I establish and maintain productive long-term networks and relationships with customers.
- I exceed sales expectations every month and have earned numerous customer service awards for my professionalism, commitment to the customer and representation of the company.
- This position has afforded me the management experience and skills within a large corporation.
- Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Delegated tasks and managed workload for employees based on daily and weekly schedules.
- Fielded complaints and concerns from customers and fairly investigated all inquiries.
Assistant Manager
Finish Line
10.2004 - 06.2006
- As the assistant manager of this highly successful retail store, my responsibility was to ensure the day-to-day operations of the store were met.
- I managed sales, labor, and inventory shrinkage.
- I supervised sales associates and hired new associates.
- My daily goal was to drive store sales, and increase profitability while maintaining a fun shopping experience through energy, enthusiasm and confidence.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and developed improvement plans.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Sales Representative
Protect America
08.2002 - 07.2004
- In this sales representative/customer service position, I helped residential homeowners select the best security and technology solutions for their needs and budget.
- I provided technical assistance to customers with the setup of their security system, performing diagnosis while guiding customers with step-by step solutions.
- Daily goals were to motivate my team and meet team performance.
Customer Service Advisor
National Tire & Battery
03.2000 - 08.2002
- As the customer service advisor I was responsible for meeting or exceeding the company performance standards for quality and speed of service to our customers.
- I monitored the service work-flow and provided general service technician training.
- I ensured customer satisfaction by having a working knowledge of all store inventory and acting as a representative to the auto technician.
Sales Representative
MCI Worldcom
12.1996 - 07.2000
- In a call-center environment I received incoming calls from new and existing customers, to provide general customer service and identify sales opportunities.
- I sold MCI products such as long distance calling plans and internet.
- I resolved customer complaints and established long-term relationships with customers.
- I received numerous awards for exceeding the monthly sales expectation and providing exceptional customer service.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Recommended accurate and effective solutions to customers after identifying problems.
- Used consultative sales approach to understand and meet customer needs.
- Serviced existing accounts on regular basis to maximize revenue.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Upsold customers by recommending accessories and promotions to increase revenue.
Education
GED -
Burnet High School
Burnet, TX05.1993
Skills
- Proficient in basic computer software/hardware and in sales and inventory software I am able to
- Complete work independently while balancing out operations with service I am a contributor on a team
- And comfortable with daily customer interaction I have excellent sales, communication and customer
- Service skills I have high energy and a desire to grow within a company
- Accounting
- Assistant manager
- Basic
- Call-center
- Closing
- Excellent communication
- Customer satisfaction
- Customer service
- Customer
- Service skills
- Inventory
- Inventory control
- Networks
- Promotion
- Quality
- Retail
- Sales
- Work-flow
- Data collection and analysis
- Sales and marketing
- Business planning
- Staff training and development
- Staff Management
- Complaint resolution
- MS Office
- Team Building
- Relationship Development
- Supervision
- Customer Service
- Sales Reporting
- Trained in consumer marketing
- Review of contracts
- Account Management
- Territory Management
- Sales processes
- Direct sales
- Sales presentations
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Timeline
Tire Sales Advisor
Dealer Tire
06.2024 - Current
Manager Of Tire Sales
Firestone Complete Auto
07.2020 - 06.2024
Field Sales Manager
GoodYear Tire & Rubber Company
09.2017 - 05.2020
Tire Sales Manager
Firestone Complete Auto Care, I
06.2006 - 09.2017
Assistant Manager
Finish Line
10.2004 - 06.2006
Sales Representative
Protect America
08.2002 - 07.2004
Customer Service Advisor
National Tire & Battery
03.2000 - 08.2002
Sales Representative
MCI Worldcom
12.1996 - 07.2000
GED -
Burnet High School