Jorge Umana
Houston,TX
Summary
Results-driven operations and customer service professional with a proven track record of promotions into leadership roles. Experienced in managing daily operations, leading teams, improving workflows, and delivering high-quality customer experiences. Strong communicator with the ability to adapt quickly, solve problems, and drive efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Operations Manager
EOS Fitness
Richmond, TX
01.2026 - 08.2026
- Oversaw daily operations for a high-traffic fitness facility, supporting members and ensuring consistent service quality
- Managed staff scheduling for 16-20 employees, enhancing accountability and ensuring optimal shift coverage.
- Streamlined workflows at front desk, reducing service delays and enhancing operational efficiency.
- Resolved member concerns, increasing customer satisfaction and boosting retention rates.
- Supported hiring, onboarding, and training of new team members.
- Promoted twice within the organization based on performance, leadership, and reliability
Licensed REALTOR
Century 21 Western Realty
Katy, TX
09.2019 - 11.2025
- Managed client relationships, guiding buyers and sellers to successful transactions, fostering trust and satisfaction.
- Marketed properties via online platforms, open houses, and outreach, enhancing visibility and attracting potential buyers.
- Analyzed market data to price properties competitively, supporting faster sales cycles.
- Generated new business through networking and referrals, ensuring steady deal flow and expanding client base.
Retail Sales Associate
Alphaland Gym
Missouri City, Texas
01.2024 - 08.2025
- Guided customers in selecting fitness equipment and clothing to enhance their shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Ensured cleanliness and organization of sales floor and merchandise displays to create an inviting environment.
- Received inventory shipments and organized stock efficiently in storage areas for easy access.
Rural Carrier Associate
United States Postal Service
Manvel, TX
01.2018 - 01.2019
- Sorted and delivered mail efficiently along designated rural routes, ensuring adherence to delivery schedules.
- Facilitated timely mail delivery to rural areas by driving designated routes.
- Maintained accurate daily records of deliveries, pickups, and mileage, facilitating effective route management.
- Exhibited strong work ethic and reliability in physically demanding, customer-facing roles, ensuring timely mail delivery and service quality.
- Collected outgoing mail from various locations for processing.
Tool Rental Division Manager
The Home Depot
Houston, TX
04.2013 - 06.2014
- Promoted from Sales Associate to Manager within months based on performance
- Supervised daily operations, managing inventory and cash reconciliation to ensure smooth functioning of high-volume department
- Led and trained team of 4-6 employees to enhance customer service delivery
- Resolved customer issues, increasing satisfaction and fostering repeat business
Manual Labor / Foreman
SET Floor Inc
Houston, TX
- Gained experience in logistics, team coordination, and customer interaction
- Supervised daily operations of floor installation projects.
- Coordinated team schedules and resource allocation effectively.
- Trained new workers on safety procedures and equipment usage.
- Managed inventory of tools and materials for ongoing projects.
- Coordinated with various departments to ensure smooth operations on the worksite.
Sales Associate
The Home Depot
Houston, TX
- Processed customer transactions accurately using point-of-sale systems.
- Handled cash, credit, and debit transactions with attention to detail.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Resolved customer complaints in an efficient manner while adhering to company policy.
Education
Real Estate Courses for Licensing
Champions School of Real Estate
Computer Science and Programming
Blinn College
Associate of Science -
Houston Community College
Skills
- Bilingual
- Operations Management
- Team Leadership
- Customer Service
- Problem Solving
- Staff scheduling
- Computer Skills
Timeline
Operations Manager
EOS Fitness
01.2026 - 08.2026
Retail Sales Associate
Alphaland Gym
01.2024 - 08.2025
Licensed REALTOR
Century 21 Western Realty
09.2019 - 11.2025
Rural Carrier Associate
United States Postal Service
01.2018 - 01.2019
Tool Rental Division Manager
The Home Depot
04.2013 - 06.2014
Sales Associate
The Home Depot
Manual Labor / Foreman
SET Floor Inc
Real Estate Courses for Licensing
Champions School of Real Estate
Computer Science and Programming
Blinn College
Associate of Science -
Houston Community College