Jorge Villafuerte

• Took over underperforming store, improved every KPI to becoming top performing location in the district via recruiting from personal network, increasing selling culture, and using expertise in customer experience focused approach.

• Collaborated with corporate leadership and external partners to align store operations with business strategies and customer experience goals.

• Developed and managed recruitment marketing plans to identify candidate sources that aligned with search requirements.

• Managed full-cycle recruiting using the Applicant Tracking System (ATS) including sourcing, interviewing, offer negotiation, and onboarding.

• Oversee all hiring processes, from recruiting up to final job offer and compensation approvals.

• Managed payroll and financial reporting for store and staff.

• Launched Michigan’s first Purple showroom, exceeding $1M in revenue in the first year by delivering knowledgeable and tech-focused customer experiences.

• Sourced, interviewed, and hired 5 associates and 3 managers for new location, establishing a strong leadership and sales team.

• Fully sourced, interviewed, offered, and staffed new location with 5 associates and 3 managers.

• Leveraged platforms like Bridge and StoreForce to train and monitor new hires, resulting in improved sales performance and faster ramp-up.

• Utilized Bridge to create structured onboarding program for new team members, enhancing brand-aligned service delivery and reducing ramp-up time.

• Leveraged StoreForce to track interactions and resolve service issues, collaborating with internal partners to escalate concerns and enhance customer satisfaction.

• Built a talent pipeline through active sourcing via resume databases, job boards, and local outreach, reducing time-to-fill by 25%.

• Oversaw recruitment and scheduling operations using Workday, helping optimize labor allocation and coverage.

• Collaborated with store leadership to define role needs, create job postings, and facilitate internal promotions.

• Led staff development through cross-training, enabling a 20% increase in team flexibility during peak hours.

• Delivered coaching and mentoring to team members, increasing employee engagement and lowering turnover.

Created and implemented phone interview templates tailored to job descriptions.

• Identify perceived difficulties with searches and research and recommend solutions

Supports monthly communication initiatives to the company

Onboarded and mentored over a dozen new store managers across multiple sites as a district trainer and talent developer.

• Provided district-wide support by traveling to multiple locations, offering hands-on management coaching that resolved operational challenges and improved district performance by 15%.

• Boosted customer loyalty and repeat purchases by creating and maintaining a client contact book, fostering long-term relationships and achieving higher sales during peak demand periods.

• Conducted workshops focused on interview best practices, behavioral screening, and employee retention strategies.

Supported stores in addressing operational challenges through direct assistance.