Jorge Adrian Holguín Ortiz
Kissimmee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
Multiteak S.A
01.2019 - 10.2021
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated monthly performance reports to track and analyze shipping trends.
Server/Bartender
The Perfect Pig
10.2021 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Banquet Server/Bartender
Maggiano's Little Italy
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
College Degree - Business Administration
Universidad Catolica De Santiago De Guayaquil
Guayaquil, Ecuador04.2019
Skills
- Hospitality Service Expertise
- Clear and Effective Communication
- Customer Service
- Teamwork and Professionalism
- Performance Improvement
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Banquet Server/Bartender
Maggiano's Little Italy
01.2023 - Current
Server/Bartender
The Perfect Pig
10.2021 - 12.2022
Logistics Coordinator
Multiteak S.A
01.2019 - 10.2021
College Degree - Business Administration
Universidad Catolica De Santiago De Guayaquil
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